Aleah Grimes

Strictly followed privacy guidelines to maintain the security of sensitive data.

• Built strong relationships by providing exceptional customer service.
• Managed approximately 30 incoming calls, emails, and in-person interactions per day from customers.
• Handled accounts receivable payments in QuickBooks, averaging hundreds of payments per quarter.
• Entered and tracked bills in QuickBooks.
• Executed website updates and social media posts.
• Maintained precise record-keeping through meticulous data entry.
• Strengthened a collaborative work environment through positive interactions.
• Enhanced document structure through meticulous file maintenance.
• Proactively ordered necessary items to maintain inventory levels.
• Aided onboarding by preparing training materials and coordinating schedules.
• Arranged office events enhancing company culture.
• Collaborated on high-priority tasks to ensure successful outcomes.
• Enhanced team output by streamlining communication.
• Ensured operational efficiency through prompt resolution of IT concerns.
• Ensured confidentiality through strict adherence to privacy guidelines.
• Increased speed of document processing through the implementation of automated templates.
• Handled phone and email correspondence.
• Supported team in achieving daily task objectives.
• Responded promptly to inquiries, strengthening client connections.
• Developed and sustained structured processes contributing to operational precision.
• Identified methods to improve client communications.
• Facilitated interactions among vendors, contractors, and service personnel to streamline operations.
• Opened and sorted incoming mail efficiently.
• Participated in diverse special projects.
• Facilitated interaction between clients and vendors.
• Pinpointed areas for improvement in existing workflows.
• Ensured the on-time completion of special projects.
• Performed diverse clerical tasks efficiently.
• Created a comprehensive office operations manual for new hires.
• Streamlined filing systems by organizing paper and electronic documents.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Handled customer inquiries regarding products, services, and company details.
• Managed showroom, addressing customer inquiries about services and merchandise.
• Enhanced user experience by guiding customers through online ordering.
• Acquired thorough product insights to meet specific customer requirements.
• Efficiently managed phone and email communication.
• Created invoices in QuickBooks for all billable transactions, applied payments as appropriate
• Assisted customers with scheduling individual and group kart rentals , track time, and coaching
• Facilitated smooth operation by managing staff availability for scheduled activities.
• Assisted with marketing and networking via social media, print and local community outreach
• Produced content for extensive digital circulation.
• Handled management of track memberships, kart storage spot assignments and garage rentals.
• Coordinated logistics for events hosting over 200 attendees.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Reconciled accounts payable and receivable transactions to ensure balanced budgets.
• Managed daily office tasks and supported a team of 4 employees and 7 contractors.
• Oversaw and updated calendars for multiple medical providers.
• Addressed medical insurance inquiries and coordinated bill payments for an average of 175 patients each week.
• Achieved 98% collections ratio on patient accounts.
• Revised more than 100 pages of systems manuals for office operations and procedures.
• Managed the creation and distribution of newsletters reaching an audience of 400.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.