Aleah Hamilton
Warrenville,SC
Summary
Highly-motivated employee with desire to take on new challenges with positivity and drive to overcome. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Associate Trainer
EzCater-Remote
Warrenville, South Carolina
05.2023 - Current
- Train all new hires with help of all adult learning theories and provide technical support to implementation of all new systems
- Partner with WFM and supervisors to ensure proper scheduling of agents to participate in live trainings
- Provide training to all new hires and manage all communication for various training programs and continuing education program specific training
- Administer everyday training program and track all student data in an accurate manner and ensure achievement of all quality targets by team
- Assist all agents to effectively transit from training to work environment and ensure compliance to all business requirement and maintain work according to timeline and content flow
- Maintain knowledge on all products and participate in all team meetings and monitor all transaction in adherence to all code of conduct
- Participate in all continuous improvement activities and identify all requirement for curriculum development and enhancement
- Manage all communication with managers and other departments and monitor interactions with customers/caterers and analyze all training performance metrics.
- Developed and implemented training materials, including instructor guides, participant manuals, job aids, PowerPoint slides, assessments, surveys and evaluations.
- Conducted train-the-trainer sessions for new trainers to ensure effective delivery of program content.
- Coached team members on best practices for delivering effective presentations and facilitating group activities.
Accounts Receivables
EzCater-Remote
09.2023 - 05.2023
- Generated, mailed and monitored invoices
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Prepared and submitted accounting documents and reports for review, authorization and processing
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement
- Processed account receivables and incoming payments in compliance with financial policies and procedures
- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Prepared bills receivable, invoices and bank deposits
- Evaluated financial records for accuracy and conformance to regulations.
Customer Service Agent
EzCater-Remote
Warrenville, South Carolina
08.2022 - 05.2023
- Assisted customers with placing and/or replacing orders
- Sought to gain caterer acceptance on pending orders
- Modified orders to accommodate special dietary needs or any changes that customers request
- Correlated with the dispatch team to assists with last minute issues with orders
- Worked alongside other departments to reach the goal of fulfilling an order for a customer
- Accepted payments and follows up with customers for denied claims
- Followed all EzCater regulations regarding compensation
- Maintained above average metrics
- Paid attention to detail to make sure orders can be fulfilled correctly and in a timely fashion
- Submitted menu requests on the behalf of the caterer if they are unable to.
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
Augusta, GA
07.2021 - 07.2022
- Responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines
- Cancelled, re-scheduled patient's appointments and/or consults
- Coordinated with the patient care team to review the clinic utilization by using various reports
- Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
- Ensured the security and protection of veteran information, processes, and materials
- Assisted with the collection of data for veterans to ensure that the VA is compliant with HIPPS policies and procedures
- Cross trained staff and update desktop instruction
- Experienced with Microsoft, excel and email systems
- Operated standard office equipment
- Maintained the managers'/workgroup's calendars, schedule appointments, and make travel arrangements
- Clearly communicated ideas and information both orally and in writing to provide information in an accurate and effective manner.
Lead Pharmacy Technician
Walmart- Augusta, GA
Augusta, GA
06.2019 - 07.2022
- · Kept up the success of the pharmacy, its function, and its customer experience while operating in hectic retail pharmacy environments.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
Logistics Broker
UPS Aiken, SC
Aiken, SC
11.2018 - 04.2019
- Double checked shipments and according to client orders
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods
- Build and maintain good working relationships with everyone
- Evaluated and reconfigured systems to support customer service and operational goals.
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
North Augusta, SC
07.2017 - 02.2018
- Took on rotational assignments to support company initiatives
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Maintained the pharmacy's success, functionality, and clientele's experience despite working in busy retail pharmacy settings.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance, support, and instructions
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Pharmacy Technician
Walgreens Aiken SC
Aiken, SC
05.2016 - 06.2017
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Preserved the pharmacy's success, functionality, and clientele's experience despite working in a fast paced retail pharmacy environment
- Maintained a customer-focused attitude and strive to satisfy the customer
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Communicated in a clear, respectful manner with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Auditor
Circle K Aiken, SC
Aiken, SC
03.2013 - 05.2016
- Communicated audit findings by preparing and disseminating final reports to store managers
- Wrote reports, authored papers, and organized supporting documentation
- Determined and detailed gaps in process, procedure, and system controls
- Performed audits of operational and financial areas to check compliance
- Met with business leaders and owners to discuss audits and findings
- Identified weaknesses of existing control systems and made suggestions for remediation
- Managed and trained team members to enhance audit department performance and increase operational efficiency
- Analyzed financial data to identify trends, patterns and strategies
- Analyzed complex financial information to offer recommendations to management, driving decision-making
- Worked cross-functionally with internal departments to align and validate data inputs
- Evaluated financial records for accuracy and conformance to regulations
- Conducted audits and reported findings to facilitate research and resolution.
Education
Bachelor’s degree - Accounting
SNHU University
05.2023
Associate degree - Accounting
Aiken Technical College
06.2021
High School Diploma -
Midland Valley High School
06.2010
Skills
- Program Planning
- Training Management
- Compliance Training
- Public Speaking
- Materials Organization
- Planning and Coordination
- New Hire Training
- Creative Problem-Solving
Timeline
Accounts Receivables
EzCater-Remote
09.2023 - 05.2023
Associate Trainer
EzCater-Remote
05.2023 - Current
Customer Service Agent
EzCater-Remote
08.2022 - 05.2023
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
07.2021 - 07.2022
Lead Pharmacy Technician
Walmart- Augusta, GA
06.2019 - 07.2022
Logistics Broker
UPS Aiken, SC
11.2018 - 04.2019
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
07.2017 - 02.2018
Pharmacy Technician
Walgreens Aiken SC
05.2016 - 06.2017
Auditor
Circle K Aiken, SC
03.2013 - 05.2016
Bachelor’s degree - Accounting
SNHU University
Associate degree - Accounting
Aiken Technical College
High School Diploma -
Midland Valley High School