Aleah Hamilton
Warrenville,SC
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Onsite Services Specialist
Ezcater
05.2024 - Current
- Developed strong relationships with clients through consistent communication and proactive problem-solving.
- Coordinated with multiple departments to ensure timely delivery of services, resulting in increased customer retention.
- Collaborated closely with sales teams to provide accurate quotes for potential clients, contributing to a higher conversion rate of leads into contracts.
- Boosted team morale through effective communication strategies that fostered a positive working environment among coworkers.
- Provided expert guidance and support during complex projects, ensuring smooth execution and successful outcomes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff in 4 different regions across the US and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for the company database.
- Trained 6-10 employees in company and regulatory compliance requirements to promote conformance every month.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Associate Trainer
Ezcater
05.2023 - 05.2024
- Trained 70+ new hires with the help of all adult learning theories and provide technical support to the implementation of all new systems
- Administer working of all staff and recommend continuous improvement in quality of services and provide training to the production team
- Provide training to all new hires and manage all communication for various training programs and continuing education program-specific training
- Administer everyday training program and accurately track all student data and ensure achievement of all quality targets by team
- Assist all students to effectively transition from training to the work environment ensure compliance with all business requirements and maintain work according to timeline and content flow
- Maintain knowledge of all products and participate in all team meetings and monitor all transactions in adherence to all codes of conduct
- Participate in all continuous improvement activities and identify all requirements for curriculum development and enhancement
- Manage all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.
Accounts Receivables
EzCater-Remote
09.2023 - 12.2023
- Generated, mailed, and monitored invoices for 50+ accounts
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Prepared and submitted accounting documents and reports for review, authorization and processing
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports, and researched chargebacks and write-offs
- Posted and verified entries to logs, spreadsheets, or reports to update department records and accounting systems
- Assisted in streamlining the accounts receivable process by identifying areas for performance improvement
- Processed account receivables and incoming payments in compliance with financial policies and procedures
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data
- Prepared bills receivable, invoices, and bank deposits
- Evaluated financial records for accuracy and conformance to regulations.
Customer Service Agent
EzCater-Remote
08.2022 - 05.2023
- Assisted customers with placing and/or replacing orders
- Sought to gain caterer acceptance on pending orders
- Modified orders to accommodate special dietary needs or any changes that customers request
- Correlated with the dispatch team to assist with last-minute issues with orders
- Worked alongside other departments to reach the goal of fulfilling an order for a customer
- Accepted payments and follows up with customers for denied claims
- Followed all EzCater regulations regarding compensation
- Maintained above-average metrics, averaging 5 stars
- Paid attention to detail to make sure orders can be fulfilled correctly and in a timely fashion
- Submitted menu requests on behalf of the caterer
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
07.2021 - 07.2022
- Responsible for scheduling appointments, including interpreting, and verifying provider orders by VHA national scheduling guidelines
- Canceled, re-scheduled patient's appointments and/or consults
- Coordinated with the patient care team to review the clinic utilization by using various reports
- Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
- Ensured the security and protection of veteran information, processes, and materials
- Assisted with the collection of data for veterans to ensure that the VA is compliant with HIPPS policies and procedures
- Cross-trained staff and updated desktop instruction
- Experienced with Microsoft, excel and email systems
- Operated standard office equipment
- Maintained the managers'/workgroup's calendars, scheduled appointments, and made travel arrangements
- Communicated ideas and information both orally and in writing to provide information accurately and effectively.
Pharmacy Technician
Walmart- Augusta, GA
06.2019 - 07.2022
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Collaborated and shared with other team members to promote knowledge transfer
- Received and verified incoming drug inventories and reported discrepancies to the lead pharmacist
- Mentored, guided, and aided new technicians in providing excellent customer service which resulted in higher customer satisfaction scores
- Trained all incoming new technicians and cashiers
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Met goals while striving for customer satisfaction and corporate success
- Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Built and maintained good working relationships with everyone
- Communicated extensively with patients in a clear, respectful manner to aid and support
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Register patients when they arrive for their appointment which consists of obtaining patient demographic information and their insurance
- Remained in compliance with all safety regulations
- Answered a high volume of phone calls, and answered customer questions or directed the phone call to the proper area.
Logistics Broker
UPS Aiken, SC
11.2018 - 04.2019
- Double-checked shipments and according to client orders
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods
- Build and maintain good working relationships with everyone
- Evaluated and reconfigured systems to support customer service and operational goals.
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
07.2017 - 02.2018
- Took on rotational assignments to support company initiatives
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance, support, and instructions
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Pharmacy Technician
Walgreens Aiken SC
05.2016 - 06.2017
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Maintained a customer-focused attitude and strive to satisfy the customer
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Received and verified incoming drug inventories and reported discrepancies to the lead pharmacist
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Communicated in a clear, respectful manner with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Auditor
Circle K Aiken, SC
03.2013 - 05.2016
- Communicated audit findings by preparing and disseminating final reports to store managers
- Wrote reports, authored papers, and organized supporting documentation
- Determined and detailed gaps in process, procedure, and system controls
- Performed audits of operational and financial areas to check compliance
- Met with business leaders and owners to discuss audits and findings
- Identified weaknesses of existing control systems and made suggestions for remediation
- Managed and trained team members to enhance audit department performance and increase operational efficiency
- Analyzed financial data to identify trends, patterns, and strategies
- Analyzed complex financial information to offer recommendations to management, driving decision-making
- Worked cross-functionally with internal departments to align and validate data inputs
- Evaluated financial records for accuracy and conformance to regulations
- Conducted audits and reported findings to facilitate research and resolution.
Education
Bachelor’s degree - Accounting
SNHU University
New Hampshire, OH05.2023
Associate’s degree - Accounting
Aiken Technical College
Aiken, SC06.2021
High School Diploma -
Midland Valley High School
Graniteville, SC06.2010
Skills
- Remote Support
- Customer Service
- Incident Reporting
- Cross-functional support
Timeline
Onsite Services Specialist
Ezcater
05.2024 - Current
Accounts Receivables
EzCater-Remote
09.2023 - 12.2023
Associate Trainer
Ezcater
05.2023 - 05.2024
Customer Service Agent
EzCater-Remote
08.2022 - 05.2023
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
07.2021 - 07.2022
Pharmacy Technician
Walmart- Augusta, GA
06.2019 - 07.2022
Logistics Broker
UPS Aiken, SC
11.2018 - 04.2019
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
07.2017 - 02.2018
Pharmacy Technician
Walgreens Aiken SC
05.2016 - 06.2017
Auditor
Circle K Aiken, SC
03.2013 - 05.2016
Bachelor’s degree - Accounting
SNHU University
Associate’s degree - Accounting
Aiken Technical College
High School Diploma -
Midland Valley High School