Aleah Hamilton
Warrenville,SC
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Onsite Services Specialist
Ezcater
Aiken, SC
05.2024 - Current
- Developed strong relationships with clients through consistent communication and proactive problem-solving.
- Coordinated with multiple departments to ensure timely delivery of services, resulting in increased customer retention.
- Collaborated closely with sales teams to provide accurate quotes for potential clients, contributing to a higher conversion rate of leads into contracts.
- Boosted team morale through effective communication strategies that fostered a positive working environment among coworkers.
- Provided expert guidance and support during complex projects, ensuring smooth execution and successful outcomes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff in 4 different regions across the US and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for the company database.
- Trained 6-10 employees in company and regulatory compliance requirements to promote conformance every month.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Associate Trainer
Ezcater
Aiken, SC
05.2023 - 05.2024
- Trained 70+ new hires with the help of all adult learning theories and provide technical support to the implementation of all new systems
- Administer working of all staff and recommend continuous improvement in quality of services and provide training to the production team
- Provide training to all new hires and manage all communication for various training programs and continuing education program-specific training
- Administer everyday training program and accurately track all student data and ensure achievement of all quality targets by team
- Assist all students to effectively transition from training to the work environment ensure compliance with all business requirements and maintain work according to timeline and content flow
- Maintain knowledge of all products and participate in all team meetings and monitor all transactions in adherence to all codes of conduct
- Participate in all continuous improvement activities and identify all requirements for curriculum development and enhancement
- Manage all communication with managers and resource groups and monitor everyday interaction with clients and analyze all training performance metrics.
Accounts Receivables
EzCater-Remote
Aiken, SC
09.2023 - 12.2023
- Generated, mailed, and monitored invoices for 50+ accounts
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Prepared and submitted accounting documents and reports for review, authorization and processing
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports, and researched chargebacks and write-offs
- Posted and verified entries to logs, spreadsheets, or reports to update department records and accounting systems
- Assisted in streamlining the accounts receivable process by identifying areas for performance improvement
- Processed account receivables and incoming payments in compliance with financial policies and procedures
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables' data
- Prepared bills receivable, invoices, and bank deposits
- Evaluated financial records for accuracy and conformance to regulations.
Customer Service Agent
EzCater-Remote
08.2022 - 05.2023
- Assisted customers with placing and/or replacing orders
- Sought to gain caterer acceptance on pending orders
- Modified orders to accommodate special dietary needs or any changes that customers request
- Correlated with the dispatch team to assist with last-minute issues with orders
- Worked alongside other departments to reach the goal of fulfilling an order for a customer
- Accepted payments and follows up with customers for denied claims
- Followed all EzCater regulations regarding compensation
- Maintained above-average metrics, averaging 5 stars
- Paid attention to detail to make sure orders can be fulfilled correctly and in a timely fashion
- Submitted menu requests on behalf of the caterer
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
Augusta
07.2021 - 07.2022
- Responsible for scheduling appointments, including interpreting, and verifying provider orders by VHA national scheduling guidelines
- Canceled, re-scheduled patient's appointments and/or consults
- Coordinated with the patient care team to review the clinic utilization by using various reports
- Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
- Ensured the security and protection of veteran information, processes, and materials
- Assisted with the collection of data for veterans to ensure that the VA is compliant with HIPPS policies and procedures
- Cross-trained staff and updated desktop instruction
- Experienced with Microsoft, excel and email systems
- Operated standard office equipment
- Maintained the managers'/workgroup's calendars, scheduled appointments, and made travel arrangements
- Communicated ideas and information both orally and in writing to provide information accurately and effectively.
Pharmacy Technician
Walmart- Augusta, GA
06.2019 - 07.2022
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Collaborated and shared with other team members to promote knowledge transfer
- Received and verified incoming drug inventories and reported discrepancies to the lead pharmacist
- Mentored, guided, and aided new technicians in providing excellent customer service which resulted in higher customer satisfaction scores
- Trained all incoming new technicians and cashiers
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Met goals while striving for customer satisfaction and corporate success
- Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Built and maintained good working relationships with everyone
- Communicated extensively with patients in a clear, respectful manner to aid and support
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Register patients when they arrive for their appointment which consists of obtaining patient demographic information and their insurance
- Remained in compliance with all safety regulations
- Answered a high volume of phone calls, and answered customer questions or directed the phone call to the proper area.
Logistics Broker
UPS Aiken, SC
11.2018 - 04.2019
- Double-checked shipments and according to client orders
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods
- Build and maintain good working relationships with everyone
- Evaluated and reconfigured systems to support customer service and operational goals.
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
07.2017 - 02.2018
- Took on rotational assignments to support company initiatives
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Trained 2 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance, support, and instructions
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Pharmacy Technician
Walgreens Aiken SC
05.2016 - 06.2017
- Worked with insurance companies to process claims, resolve problems, and obtain payments
- Maintained a customer-focused attitude and strive to satisfy the customer
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Received and verified incoming drug inventories and reported discrepancies to the lead pharmacist
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products, and verified insurance benefits
- Communicated in a clear, respectful manner with customers via telephone or in person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Communicated extensively with patients to provide assistance
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Entered orders into the system and filled medication orders.
Auditor
Circle K Aiken, SC
03.2013 - 05.2016
- Communicated audit findings by preparing and disseminating final reports to store managers
- Wrote reports, authored papers, and organized supporting documentation
- Determined and detailed gaps in process, procedure, and system controls
- Performed audits of operational and financial areas to check compliance
- Met with business leaders and owners to discuss audits and findings
- Identified weaknesses of existing control systems and made suggestions for remediation
- Managed and trained team members to enhance audit department performance and increase operational efficiency
- Analyzed financial data to identify trends, patterns, and strategies
- Analyzed complex financial information to offer recommendations to management, driving decision-making
- Worked cross-functionally with internal departments to align and validate data inputs
- Evaluated financial records for accuracy and conformance to regulations
- Conducted audits and reported findings to facilitate research and resolution.
Education
Bachelor’s degree - Accounting
SNHU University
New Hampshire, OH05.2023
Associate’s degree - Accounting
Aiken Technical College
Aiken, SC06.2021
High School Diploma -
Midland Valley High School
Graniteville, SC06.2010
Skills
- Remote Support
- Customer Service
- Incident Reporting
- Cross-functional support
Timeline
Onsite Services Specialist
Ezcater
05.2024 - Current
Accounts Receivables
EzCater-Remote
09.2023 - 12.2023
Associate Trainer
Ezcater
05.2023 - 05.2024
Customer Service Agent
EzCater-Remote
08.2022 - 05.2023
Advanced Medical Support Assistant
CNVAMC-Augusta, GA
07.2021 - 07.2022
Pharmacy Technician
Walmart- Augusta, GA
06.2019 - 07.2022
Logistics Broker
UPS Aiken, SC
11.2018 - 04.2019
Pharmacy Technician
CVS Health Corporation - North Augusta, SC
07.2017 - 02.2018
Pharmacy Technician
Walgreens Aiken SC
05.2016 - 06.2017
Auditor
Circle K Aiken, SC
03.2013 - 05.2016
Bachelor’s degree - Accounting
SNHU University
Associate’s degree - Accounting
Aiken Technical College
High School Diploma -
Midland Valley High School