Reyna Roland
Jacksonville
Summary
Dynamic Patient Care Technician with a proven track record at Ascension St. Vincent's Riverside Hospital, excelling in patient monitoring and emotional support. Skilled in vital signs assessment and infection control, I thrive in fast-paced environments, ensuring quality care and fostering teamwork. Passionate about enhancing patient experiences through effective communication and compassionate care. Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension St. Vincent's Riverside Hospital
Jacksonville
08.2023 - Current
- Facilitate patient feeding and ensure fulfillment of essential care requirements
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Provided emotional support for patients and families during difficult times.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Participated in quality improvement activities within the department.
- Ensured that all medical equipment was properly maintained and sterilized.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided direct patient care and assistance to healthcare team members.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Kept instruments and equipment clean and sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Responded to bell or light signal calls to assist patients with needs.
CNA - Certified Nursing Assistant
THE Clair Winston House,LLC
Macclenny
04.2023 - Current
- My responsibility are feeding, helping patients to the bathroom, bathing, and helping with other needs that they might need met. I also schedule appointments and transportation for our clients.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Transported residents within the facility as needed.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
Toddler Teacher
Pumpkin place
Jacksonville
09.2020 - 01.2021
- As a toddler teacher I am responsible to change diapers, feed, and teach six kids daily. We work on colors, numbers, and many other day to day activities.
- Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
- Adapted teaching methods according to individual needs in order to maximize learning potentials.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Supervised students during lunchtime and outdoor play periods as well as nap times.
- Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
- Ensured compliance with state regulations pertaining to health care policies such as immunization requirements.
- Encouraged creativity through art projects, music, storytelling, dramatic play.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Created an environment that was conducive for learning by implementing classroom rules and providing structure throughout the day.
Sales Associate/Customer Service Associate
Metro by T-Mobile
Jacksonville
07.2019 - 04.2020
- As a sale associate making sure all task are done a required to morning shifts and closing as well as multi-tasking on sales with upgrades and new lines and members and creating a great well establish environment for every customer to satisfaction. making sales and production as much as possible every shift to every hour, making responsibilities by the end of the month goals and leads as well as having experience of working alone and independency.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
N/A
Orange Park
11.2018 - 06.2019
- As very well experience associate being able to sell matress beyond a large pricing limit and helping families come united with a health care matress providing better sleep and less tension due to pain or aches on the body itself, selling and making end goals every day with bamboo sleeping material needs for customers that need help. duties and requirements done every morning to closing shift as well as making every customer feel comfortable and safe
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
Education
High school diploma -
Westside High School
Jacksonville, FL05.2019
Skills
- Experience with children
- Upselling
- Childhood development
- Cold Calling
- Teaching
- Childcare
- Negotiation
- Sales
- Toddler care
- Early childhood education
- Patient monitoring
- Specimen collection
- Vital signs assessment
- Infection control
- Medical equipment maintenance
- Patient transfer assistance
- Quality improvement
- Customer service
- Team collaboration
- Emergency response
- Documentation management
- Patient care
- Communication skills
Certification
CNA, 04/01/23, 05/31/24
Timeline
Patient Care Technician
Ascension St. Vincent's Riverside Hospital
08.2023 - Current
CNA - Certified Nursing Assistant
THE Clair Winston House,LLC
04.2023 - Current
Toddler Teacher
Pumpkin place
09.2020 - 01.2021
Sales Associate/Customer Service Associate
Metro by T-Mobile
07.2019 - 04.2020
Sales Associate
N/A
11.2018 - 06.2019
High school diploma -
Westside High School
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