Aleah Horton
Jacksonville,FL
Summary
With experience as a Syndicate Operations Analyst at Deutsche Bank , and a Program Administrator Manager and Fraud Analyst at Citi Bank, I have developed a strong background in financial operations, fraud prevention, and program management. In my current role, I manage syndicated loan operations and collaborate with cross-functional teams to improve efficiency. My experience as a Fraud Analyst involved investigating suspicious transactions and implementing risk mitigation strategies, while my role as a Program Administrator Manager honed my leadership and project coordination skills. I am confident that my skills in analysis, operations, and team management will enable me to contribute effectively to your team.
Overview
8
8
years of professional experience
Work History
Syndicate Operations
Deutsche Bank
02.2023 - Current
- Process involves dealing with international Marketers, Business Management, Traders, Final Settlements Team, Transaction Management Group, Operations, Finance and Legal globally i.e
- Ownership and/or influence on production and digital assets
- Covered functions spanning Pre-Deal & Instrument Setup; Trade Management, Syndicate Deal Final Settlement; Front to Back Reconciliations, pricing date deal related regulatory filings and post trade Trace & Prospectus exception management
- Gain eligibility on Lead Managed Fixed Income (Asset Backed Securities/CMBS/Collateralized Loan Obligation), Corporate, Equity, Private Placement, Municipals and High Yield deals, includes DTC, Euroclear, Portal and Cusip
- Liaison to all deal closing activity including Depository Trust and Clearing Corporation Derivatives Repository Ltd
- Oversee timely and successful deal closing and final settlement functions
- Coordinate with internal and external contacts to reconcile discrepancies
Program administrator Manager
Citi bank
02.2022 - 02.2023
- Responsible for identifying customer's needs, resolving questions or concerns, and providing first-hand product information
- Investigate high value fraudulent claims and process appropriate security closures
- Perform necessary account maintenance to fulfill customer requests
- Communicate account status, procedures and other information as needed to respond to cardholder
- Provide service support to the cardholder and non-cardholder population
- Responsible for comprehending and verifying account activity
Fraud Analyst
Citi bank
11.2020 - 02.2022
- Receive, enter, and respond to high volume telephone inquiries and complaints regarding account holders activity
- Investigate high value fraudulent claims and process appropriate security closures
- Receive inbound and outbound calls to assess posted transactions and statements
- Understand and determine the proper procedure to be used when processing a customer’s information
- Responsible for comprehending and verifying account activity
Volunteer Rehab Tech
Brooks Rehabilitation Facility
08.2021 - 12.2021
- Monitors/reports response of patients to treatment and informs appropriate supervisor
- Understand and determine the proper procedure to be used when processing a customer’s information
- Escorts patients, guest, clients, and residents to the private treatment rooms, acute care, or gym areas
- Assists patients on/off exercise tables or equipment, or in/out of whirlpools
- Provides general supervision/assistance with transfers, gait, and exercise
- Place electrodes on patients for various types of electrotherapy treatment
Customer Service Rep
Jacksonville Transportation Authority
02.2017 - 11.2020
- Interview customers by phone or in person to determine details of the inquiry or problem
- Treat the public in a courteous and professional manner at all times
- Researched and capture all pertinent facts pertaining to issues, concerns, and complaints into CRM database
- Responsible for filing individual’s information into database efficiently
Education
B.S. - Public Health
University of North Florida
11-2021
Hospitality & tourism management certification -
Florida Atlantic University
06.2020
Associate of Arts -
Florida State College
Jacksonville, FL12-2019
Skills
- Management
- Multitasking
- Effective Communication
- Microsoft Suite
- Data entry
- Team management
Timeline
Syndicate Operations
Deutsche Bank
02.2023 - Current
Program administrator Manager
Citi bank
02.2022 - 02.2023
Volunteer Rehab Tech
Brooks Rehabilitation Facility
08.2021 - 12.2021
Fraud Analyst
Citi bank
11.2020 - 02.2022
Customer Service Rep
Jacksonville Transportation Authority
02.2017 - 11.2020
B.S. - Public Health
University of North Florida
Hospitality & tourism management certification -
Florida Atlantic University
Associate of Arts -
Florida State College
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