A’leah Howell
King,NC
Summary
Experienced and passionate healthcare professional with a strong background in Applied Behavior Analysis (ABA) therapy, specializing in supporting children with developmental disabilities within pediatric healthcare settings. Skilled in navigating insurance billing and reimbursement processes, with a deep understanding of payer requirements and compliance standards. Proven track record in healthcare business development, driving clinic growth, optimizing operational efficiency, and enhancing patient care delivery. Adept at building collaborative relationships with families, providers, and stakeholders to promote inclusive, high-quality services for children in need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Operations Manager
Mosaic Pediatric Therapy
04.2024 - Current
- Collaborated with BCBAs and clinical staff to ensure smooth onboarding of new patients and timely communication with referring providers.
- Tracked referral metrics and presented data to leadership to guide outreach strategy.
- Built and maintained strong relationships with referring physicians, pediatricians, and healthcare professionals across multiple counties.
- Developed marketing materials and outreach campaigns to promote ABA services for children with autism spectrum disorder.
- Conduct comprehensive assessments of children’s developmental, physical, and cognitive abilities to establish therapy goals.
- Utilize standardized assessment tools to evaluate speech, language, motor skills, or sensory integration.
- Develop and implement individualized therapy plans that address the specific needs and goals of each child.
- Collaborate with multidisciplinary teams to create holistic treatment strategies.
- Provide direct therapy services to children, utilizing play-based and age-appropriate activities to promote engagement.
- Employ techniques and strategies to improve communication, motor skills, and social interactions.
- Educate families on therapy techniques and strategies to support their child’s development at home.
- Provide resources and emotional support to families navigating their child’s therapy journey.
- Regularly monitor and document progress toward therapeutic goals, making adjustments to treatment plans as necessary.
- Prepare detailed reports for parents and healthcare providers on the child’s progress and outcomes.
- Work closely with teachers, pediatricians, and other healthcare professionals to ensure a coordinated approach to care.
- Participate in team meetings to discuss case updates and collaborate on treatment strategies. Implement behavior modification strategies to address challenging behaviors and promote positive social interactions.
- Create a safe and supportive therapeutic environment that encourages risk-taking and exploration.
- Conducted comprehensive assessments for children with developmental delays, resulting in tailored therapy plans that improved motor skills by an average of 30%.
- Developed and implemented engaging, play-based activities that enhanced fine motor skills
Audio Associate
Novant Health Rehabilitation
03.2023 - 03.2024
- Work with pediatrics and medically fragile infants in the NICU
- Screened all eligible newborns while communicating with families to help them understand the process the entire screening process
- Conducted ABR hearing screens for newborns. Educated new parents on hearing milestones for infants.
- Screened newborns using auditory brainstem response testing through auto acoustic brainstem stimulation techniques
- Worked with patients diagnosed with Autism Spectrum Disorder, Down Syndrome, Articulation and Phonological Processing disorders
- Executed pure tone, speech, behavioral observation and immittance audiometry to measure hearing acuity
- Established realistic goals for patients
- Assessed newborn babies for early identification of hearing loss. Worked collaboratively with parents, audiology providers, and primary care physicians to identify babies at risk for hearing loss
- Performed hearing screens and provided education to parents pertaining to the relevance of hearing screening and early intervention
- Provided educational information and literature regarding the Importance of early intervention and prevention of hearing loss to the parents
- Conducted audiometric testing and made appropriate recommendations for hearing aids
- Properly programmed hearing aids
- Counseled and made recommendations to pediatric patients and their families about communicative strategies and devices
- Actively engaged in and supported department quality assurance programs, education and customer service programs
- Scheduling & canceling appointments
- Documentation of charts
- Insurance verification
Registered Behavioral Technician/ ABA Recruiter
ABS Kids
04.2022 - 03.2023
- Implemented ABA therapy
- Offered direct physical care to mentally disabled students by monitoring individual interactions
- Close observation and daily notes taken
- Conducted and implemented 50+ educational programs and behavior interventions as designed by my BCBA supervisor
- Spoke and assisted clients’ families on patients’ needs and encouraged cooperation regarding recommended interventions
- Developed effective relationships with clients and families respecting their values, thoughts, beliefs and attitude
- Implemented skill acquisition and behavior reduction procedures resulting in measurable progress for clients
- Provided training and support to each individual client regarding their needs in interpersonal skills and everyday life task
- Assisted in developing behavior support plans based off progress from observation and daily documentation
Newborn hearing screen technician
Mednax pediatrix High point Medical Hospital
08.2021 - 05.2022
- Work with newborn and medically fragile infants in the NICU
- Screened all eligible newborns while communicating with families to help them understand the process the entire screening process
- Conducted ABR hearing screens for newborns. Educated new parents on hearing milestones for infants.
- Screened newborns using auditory brainstem response testing through auto acoustic brainstem stimulation techniques
- Assessed newborn babies for early identification of hearing loss. Worked collaboratively with parents, audiology providers, and primary care physicians to identify babies at risk for hearing loss
- Performed hearing screens and provided education to parents pertaining to the relevance of hearing screening and early intervention
- Provided educational information and literature regarding the Importance of early intervention and prevention of hearing loss to the parents
- Billing insurance
- Input Medical records
- Appointment scheduling
- Referrals
Manager
Buildabear
09.2018 - 08.2021
- Customer service
- Working with young children
- Stock supplies
- Balancing cash drawers
- Handling large amounts of money
- Floor leader
- Managed other employees
- Opening and closing the store
- Answered product and service questions
- Offered information on related products and services
- Led birthday parties and organization group parties
- Resolved conflicts
- Leadership: Ability to inspire and motivate team members towards common goals
- Communication: Strong verbal and written communication skills for effective interaction with stakeholders
- Decision-making: Proven track record of making informed and timely decisions
- Problem-solving: Skill in identifying issues, analyzing root causes, and developing solutions
- Emotional intelligence: Ability to understand and manage emotions, build relationships, and resolve conflicts
- Time management: Proficient in prioritizing tasks, delegating responsibilities, and meeting deadlines
- Adaptability: Flexible and open to change, able to adjust strategies as needed
- Team building: Experience in fostering collaboration, trust, and teamwork for high performance
- Coaching and development: Mentoring and training team members to enhance individual and team effectiveness
- Conflict resolution: Skill in managing conflicts constructively and finding mutually beneficial resolutions
- Conduction of interviews
- Performance Reviews
- Talent Acquisition
Student worker “Internship”
North Drive Childcare
08.2020 - 12.2020
- Work with children ages 2-3
- Teach the basics of sign language
- Make lessons plans and activities for the day
- Work with children with speech delays or developmental delays
- Developed and implemented education programs accommodating different learning styles, including a sign language-based curriculum for children aged 2 to 3
- Managed student’s behavior by creating an environment adjusted to their physical, social, and developmental needs
- Used flexible and ongoing assessments based on observation and probing questions to evaluate students’ learning outcomes.
Education
Master of Science - Developmental Disabilities and Child Life
Nova Southeastern University
01.2024
Bachelor of Arts - Communication Studies
The University of North Carolina at Greensboro
01.2022
High School Diploma - undefined
North Forsyth High-school
01.2018
College Credit/ Early Childhood Education Credentials - undefined
Forsyth Technical Community College
01.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Early Childhood development
- Applied Behavior Analysis & Autism Spectrum Disorder (ASD) Support
- Individualized Treatment Planning
- Patient & Family Advocacy
- Healthcare Operations & Administration
- Business Development & Strategic Planning
- Team Leadership & Staff Coordination
- Interdisciplinary Collaboration, Program Development & Implementation
- Customer Service & Patient Relations, Conflict Resolution & Problem Solving
- Healthcare Scheduling & Workflow Optimization
- Insurance Verification & Authorization, Medical Billing & Revenue Cycle Support
- EMR/EHR Systems (eg, CentralReach, Epic
- Team Leadership & Staff Supervision
- Patient & Family Communication
- Cross-Departmental Coordination, Operational Process Improvement
- HIPAA Compliance & Documentation Standards
- Performance Metrics & Tracking, Training & Onboarding of Administrative Staff
- Multisite Schedule Management
- Time Management & Prioritization
Certification
- RBT
- SIDS
- CPI
- EARLY CHILDHOOD EDUCATION CREDENTIALS
Languages
English
Native or Bilingual
Spanish
Elementary
American Sign Language
Elementary
Timeline
Administrative Operations Manager
Mosaic Pediatric Therapy
04.2024 - Current
Audio Associate
Novant Health Rehabilitation
03.2023 - 03.2024
Registered Behavioral Technician/ ABA Recruiter
ABS Kids
04.2022 - 03.2023
Newborn hearing screen technician
Mednax pediatrix High point Medical Hospital
08.2021 - 05.2022
Student worker “Internship”
North Drive Childcare
08.2020 - 12.2020
Manager
Buildabear
09.2018 - 08.2021
Master of Science - Developmental Disabilities and Child Life
Nova Southeastern University
Bachelor of Arts - Communication Studies
The University of North Carolina at Greensboro
High School Diploma - undefined
North Forsyth High-school
College Credit/ Early Childhood Education Credentials - undefined
Forsyth Technical Community College
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