Summary
Overview
Work History
Education
Skills
Timeline
Server

Aleah Kroge

Casper,WY

Summary

I have been a diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Also being experienced with providing attentive and compassionate care to individuals. Utilizes strong organizational skills to manage daily tasks and ensure safe environment. Track record of effective communication and problem-solving abilities in caregiving settings.

Overview

10
10
years of professional experience

Work History

Server

Wyoming Ale Works
04.2023 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Paralegal Assistant

Empower LLC
06.2022 - 10.2023
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
  • Improved accuracy in document management through meticulous proofreading and editing of legal documents.

Caretaker

NOWCAP Services
10.2022 - 04.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly tasks.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained accurate records of activities, incidents, medications given, and resident information for regulatory compliance.

Host, Expo and Server

J's Pub And Grill
09.2017 - 06.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Answered customer questions about hours, seating, and menu information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier

Hamburger Stand
09.2015 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Natrona County High School
Casper, WY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Sales expertise
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Computer Skills
  • Phone Skills
  • Team collaboration
  • Multitasking proficiency
  • Team player mentality
  • Adaptable to change
  • Detail-oriented

Timeline

Server

Wyoming Ale Works
04.2023 - Current

Caretaker

NOWCAP Services
10.2022 - 04.2023

Paralegal Assistant

Empower LLC
06.2022 - 10.2023

Host, Expo and Server

J's Pub And Grill
09.2017 - 06.2021

Cashier

Hamburger Stand
09.2015 - 09.2017

High School Diploma -

Natrona County High School

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Aleah Kroge