Aleah Lawrence
Sault Ste. Marie
Summary
Healthcare professional prepared for Medical Assistant role. Proven ability in patient interaction and clinical tasks, enhancing overall patient experience. Strong focus on teamwork and adaptability, ensuring smooth operations and high-quality care. Proficient in medical terminology and procedures, with reliable and flexible approach.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
MyMichigan Medical Center
12.2024 - Current
- During this Program I learned the role of a medical assistant and did educational modules and clinical rotations.
- I obtained my Certified Clinical Medical Assistant Certification during this program.
- Aided physicians in the diagnosis process by accurately recording patient symptoms and medical histories.
- Provided vital support during medical emergencies by administering first aid and CPR when necessary.
- Improved clinic efficiency by managing medical records, scheduling appointments, and coordinating patient referrals.
- Maintained a clean and organized work area to facilitate efficient patient care delivery.
- Facilitated seamless transitions between appointments by efficiently preparing exam rooms for subsequent patients.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Demonstrated proficiency in utilizing various medical software programs for appointment scheduling, billing management, and recordkeeping purposes.
Unit Secretary
Ascension St. Vincent
04.2022 - 09.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Supported office staff and operational requirements with administrative tasks.
CNA
St. Vincent's Hospital
08.2021 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Head Hostess
Casbah Cafe
02.2021 - 06.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cash Office Manager
Winn Dixie
02.2019 - 06.2021
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Maintained accurate inventory counts for all store assets, conducting frequent audits to ensure proper tracking of items.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Oversaw the ordering process for necessary supplies to maintain adequate stock levels within the cash office department at all times.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Championed best practices in cash office management, actively participating in industry networking events and maintaining an up-to-date understanding of relevant trends and developments.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Contributed to continuous improvement efforts within the organization by actively participating in cross-functional projects aimed at enhancing overall business performance.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Established clear expectations regarding workplace conduct through regular team meetings that emphasized professionalism and respect among colleagues.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Supported upper management in making data-driven decisions by preparing detailed financial reports highlighting key metrics related to revenue generation and expense management.
- Increased overall operational efficiency within the cash office by evaluating current practices, identifying areas for improvement, and implementing changes where needed.
- Collaborated with accounting teams to reconcile any discrepancies found during end-of-month financial close activities promptly and accurately.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Developed comprehensive training materials for new hires, resulting in faster onboarding times and increased employee retention rates.
Customer Service Desk Associate
Winn Dixie
01.2019 - 06.2021
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlined call response times for improved efficiency and better customer experience.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Spearheaded initiatives to improve service desk processes, resulting in streamlined workflows and increased productivity.
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Exceeded performance metrics consistently, setting an example for fellow team members as a top-performing associate.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Winn Dixie
11.2018 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
No Degree - Pre Requisites
Florida State College
Jacksonville, FLHigh School Diploma -
Edward H. White High School
Jacksonville06-2021
Skills
- Strong communication skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining confidentiality
- Adaptable to change
- Sterilization techniques
- Patient scheduling
- Immunization administration
- Insurance verification
- Patient care coordination
- Medical terminology
- Medical office procedures
- Microsoft office suite proficiency
- Appointment setting
- Healthcare software proficiency
- Phlebotomy proficiency
- First aid and CPR certified
- Infection control procedures
- Specimen collection and processing
- Recordkeeping and filing
- Electronic health records management
- Customer service
- Reliable team player
- Direct patient care
- Patient-focused care
- Compassionate
- Specimen labeling
- Clinical documentation
- Vital sign monitoring
- Compassionate caregiver
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic Life Support
Timeline
Medical Assistant Apprentice
MyMichigan Medical Center
12.2024 - Current
Unit Secretary
Ascension St. Vincent
04.2022 - 09.2024
CNA
St. Vincent's Hospital
08.2021 - 04.2022
Head Hostess
Casbah Cafe
02.2021 - 06.2021
Cash Office Manager
Winn Dixie
02.2019 - 06.2021
Customer Service Desk Associate
Winn Dixie
01.2019 - 06.2021
Cashier
Winn Dixie
11.2018 - 06.2021
No Degree - Pre Requisites
Florida State College
High School Diploma -
Edward H. White High School
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