Aleah O'Brien
Hollywood,FL
Summary
Experienced and self-motivated, bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both retail and culinary settings. Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Advocate
Convey Health Solutions
Miramar, FL
05.2023 - Current
- Processed OTC item requests from health plan members through mail and phone calls
- Maintained accurate records by regularly updating account information like billing options and changes of address or phone numbers
- Answered inquiries related to company mailings on a regular basis
- Generated detailed notations regarding member records
- Processed and tracked beneficiary ID card requests via mail
- Educated beneficiaries on the functioning of the plan, encompassing benefits, cost sharing, and coverage levels
- Analyzed premium billing issues and efficiently processed prescription claims.
Billing/Posting
PHYSICIANS HEALTH CENTER
Hialeah, FL
05.2022 - 05.2023
- Handled inquiries and resolved discrepancies related to payments and invoices
- Engages in direct communication with customers and clients as necessary.
- Contributed to the success of the finance department through collaboration with other leaders
- Maintains confidentiality of financial and personal information
Medical Scribe
ScribeAmerica
Hollywood, FL
01.2018 - 05.2022
- The duties of a Scribe are to document the physician dictated patient history, physical examination, family, social, and past medical history as well as document procedures, lab results, dictated radiographic impressions made by the supervising physician and any other information pertaining to the patient's encounter in the Emergency Department or other clinical medical setting
- Scribes are not patient care providers, nor are they part of the hospital staff; they are solely employed by EMSOC/ScribeMD and as such are the physician's representative and employee
- Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
Education
Certificate - Phlebotomy
Sheridan Technical College
Hollywood, FL05.2024
CPR Certification
American Red Cross
Hollywood, FL03-2024
Medical Coding & Billing
Florida Career College
09-2019
Skills
- Specimen Preparation
- Data Entry
- Blood collection
- HIPAA
- Sanitation and sterilization
- Patient Care
- Appointment Scheduling
- Certified in CPR/AED
- Team Leader
- Excellent Communication
- Goal Setting
- Problem-solving abilities
- Staff Management
- Medical Records Maintenance
- Medical Billing
- Customer Relationship Management (CRM)
- Inventory and supply management
Certification
CPR Certification, 03/01/24, Present
Languages
English
Professional
Timeline
Member Service Advocate
Convey Health Solutions
05.2023 - Current
Billing/Posting
PHYSICIANS HEALTH CENTER
05.2022 - 05.2023
Medical Scribe
ScribeAmerica
01.2018 - 05.2022
Certificate - Phlebotomy
Sheridan Technical College
CPR Certification
American Red Cross
Medical Coding & Billing
Florida Career College