Aleah Rhym-Tate
Cary,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer relations, and data input/analysis industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Specialist WFH
CVS Health
Cary, NC
10.2023 - Current
- Have effective communication, telephonic and organization skills with ability to be agile, manage multiple priorities at one time, and adapt to change with enthusiasm, demonstrate ability to meet daily metrics with speed, accuracy and a positive attitude
- Adhere to compliance with policies and procedure/regulatory standards
- Maintain HIPAA regulations
- Be able to demonstrate a highly energetic blend of salesperson, healthcare navigator and health plan customer support representative, by successfully enrolling members into care management, supporting the implementation of care plans to promote effective utilization of healthcare services, and supporting quality effectiveness
- Provide support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems
- Maintain accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.
Customer Service Representative
Lincare
Cary, NC
05.2023 - Current
- Duties include effectively communicating with patients to ensure their understanding of products and services
- Ensure all new patients and services are started and properly entered into the system in a timely manner
- Check and input all existing orders & new orders into the system, ensuring they are completed with accuracy
- Be able to be check all information is up to date, and valid before processing medical equipment
- Validate insurance as well as keep patients informed with the process
- Be able to work closely with the clinical, sales, and service departments as well as prepare and analyze the billing and setup
- Be proficient in troubleshooting problems with patients that use medical equipment and be able to expedite issues to correct department.
Self Employed/Shipt/Personal Shopper
Shipt
Wilmington, DE
12.2021 - 05.2023
- Use cellphone to track nearby grocery orders through the Shipt app meet and fill shopping lists in an orderly manner, greet customers, deliver items to designated address within selected time frame
- Provide great customer service, communicate with HQ with any issues, send delivery confirmation photos to all clients.
Security Officer/Receptionist
Allied Universal
Wilmington, DE
05.2021 - 11.2021
- Duties include secure the building, areas surrounding the building
- In addition, greet clients, as well as check them into the building
- Answer customer phone calls and direct calls, accordingly, respond to emails and adhere to client appointments and requests through integrated systems
- Respond promptly to mail carriers entering the building and ensuring all visitors appropriate access through the building
- Help with directions around the building for new coming employees', communicate clearly with visitors/ contractors/cleaning personnel & executive leaders to ensure everyone is accounted for.
Traveling Certified Nursing Assistant
IntelyCare
Christiana, PA
11.2018 - 05.2021
- CNA duties include going into different facilities and assisting with whatever the need may be for the patients
- Help patients complete all ADLs, including dressing, feeding, nail care, range of motion, hair care, and of course perineal care as needed
- Also ensure the safety of each resident and ensure each resident is taken care of and comfortable
- Report any findings to the nurse on call.
Receptionist
L&R Designs
Philadelphia, PA
05.2013 - 11.2020
- Greet visitors, handle incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars and schedules, keep the office clean, safe and organized and keep office supply inventory fully stocked
- Notified personnel of visitor arrival
- Maintain security and telecommunications system
- Assist visitors by answering inquiries & direct visitors according to employee and department regulations.
Education
Clinical Social Worker
Walden University
true04-2027
High School Diploma -
Delcastle Vocational Highschool
Newport, DE05-2013
Skills
- Experience Working With Students
- Classroom Management
- Team Work
- Problem-solving
- Reliability
- Security
- Developmental Disabilities Experience
- Social Work
- Senior Care
- Computer skills
- Childcare
- Front desk
- Multi-line phone systems
- Case Management
- Customer service excellence
- Customer Service
- Data Entry
- Documentation And Reporting
- Order Processing
- Quality Assurance
Certification
Driver's License
Personal Information
Relocation: Anywhere
Timeline
Customer Care Specialist WFH
CVS Health
10.2023 - Current
Customer Service Representative
Lincare
05.2023 - Current
Self Employed/Shipt/Personal Shopper
Shipt
12.2021 - 05.2023
Security Officer/Receptionist
Allied Universal
05.2021 - 11.2021
Traveling Certified Nursing Assistant
IntelyCare
11.2018 - 05.2021
Receptionist
L&R Designs
05.2013 - 11.2020
Clinical Social Worker
Walden University
High School Diploma -
Delcastle Vocational Highschool