Aleah Richard
BAKERSFIELD,CA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
Encompass Rehabilitation Hospital
5001 Commerce Dr
04.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Sourced quality vendors to consistently reach highest care standards.
- Assisted in setting up banquet tables and chairs for seamless events.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Identified and resolved customer complaints concerning food or lodging.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Assisted in setting up and breaking down banquet events.
Car Wash Attendant/sales Associate
Lexus
Sacramento CA
05.2017 - 07.2019
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Removed dirt and debris from vehicle and equipment interiors.
- Wiped down and polished interior and exterior surfaces.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Sales Associate
Claires Stores Inc
Sacramento, CA
03.2013 - 08.2016
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Bachelor Of Nursing - Nurse Anesthetist
Bakersfield College
Bakersfield, CASkills
- Training Employees
- Creative Solutions
- Nightly Audits
- Room Preparation
Timeline
Hospitality Worker
Encompass Rehabilitation Hospital
04.2020 - Current
Car Wash Attendant/sales Associate
Lexus
05.2017 - 07.2019
Sales Associate
Claires Stores Inc
03.2013 - 08.2016
Bachelor Of Nursing - Nurse Anesthetist
Bakersfield College