Hi, I’m
Aleah Rocha
Whittier,CA
Summary
•Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
•Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
•Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in e-commerce business
Overview
4
years of professional experience
1
Certification
Work History
Cap ConAnaheim , CA
Security Guard
01.2022 - 07.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Identified violators and escorted departing personnel to guard against theft of property.
Sneaker ConLos Angeles, CA
Event Security Guard
01.2022 - 06.2022
Job overview
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Secured 4 doors in office and main building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Beelovely.coWhittier, CA
E-Commerce Coordinator
03.2021 - 12.2021
Job overview
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- List inventory on multiple different e-commerce platforms and writing great engaging descriptions for each item
- Monitor monthly sales performance an optimized promotional activities to increase sales
- Execute keyword ad buys and programmatic display campaigns with third-party providers
- Track, resolve issues and suggest solutions to improve Key store metrics - description, customer service, & logistics
- Manage online sales and update inventory
- Added, updated and removed product from e-commerce systems.
- Maintained working knowledge of company products, services and promotions.
Ahcor OffshoreLos Angeles, CA
E-commerce Specialist & Customer Service
03.2020 - 01.2021
Job overview
- Respond to telephone inquiries and emails providing quality service to customers and associates inquiring about the availability of products or status of orders
- Signing up new customers retrieving online orders retrieving customer data presenting relevant product information and canceling services
- Boosted brand awareness by establishing strong web and social media presence.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Optimized social media channels and web
- pages to improve SEO and usability.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Created wide range of digital assets such as rich media online ads and micro websites.
- Collaborated effectively with advertising and media specialized to boost results from strategic campaigns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
ChurroholicWhittier, CA
Barista
10.2019 - 02.2020
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Blue FinAnaheim, CA
Shipping and Receiving Associate
02.2019 - 08.2019
Job overview
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Ohana Hawaiian BBQWhittier, CA
Customer Service Cashier
04.2018 - 12.2018
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in System.
Education
Azusa Pacific UniversityAzusa, CA
from Marketing & Entrepreneurship
06.2019
University Overview
- Continuing education in Business marketing & entrepreneurship
Skills
- Excellent communication skills
- Social media marketing
- E-commerce
- Creativity
- Problem solving
- Computer skills
- Multi-tasked
- Security Guard
- Security Operations Experience
- Customer Satisfaction
- Social Media Expertise
- Social Media Content Writing
- Business Needs Analysis
- Email Marketing
- Digital Media
- Online Platforms
- Social Media Platforms
- Effective Customer Communication
Certification
Guard card certificate
Social media course certificate
Timeline
Security Guard
Cap Con
01.2022 - 07.2022
Event Security Guard
Sneaker Con
01.2022 - 06.2022
E-Commerce Coordinator
Beelovely.co
03.2021 - 12.2021
E-commerce Specialist & Customer Service
Ahcor Offshore
03.2020 - 01.2021
Barista
Churroholic
10.2019 - 02.2020
Shipping and Receiving Associate
Blue Fin
02.2019 - 08.2019
Customer Service Cashier
Ohana Hawaiian BBQ
04.2018 - 12.2018
Azusa Pacific University
from Marketing & Entrepreneurship
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