Aleah Ruiz
San Jose,CA
Summary
I recently earned my Associate’s Degree in Administration of Justice and am currently in my final semester of a Paralegal Certificate program. Additionally, I have been accepted into San Diego State University’s Global Campus, where I am pursuing a Bachelor of Arts in Communications. I am actively working toward a career as a Paralegal. With experience as a Department Manager, I bring a strong track record of excellence in customer service, employee development, and interpersonal communication. I have successfully led and managed complex departmental operations, demonstrating effective leadership and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Department Manager
Safeway
Fremont, CA
11.2020 - Current
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Worked closely with sales associates to complete tasks.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
Sales Lead
Jamba Juice
Milpitas, CA
04.2015 - 01.2019
- Conducted regular meetings with sales staff to review goals and objectives.
- Assisted in developing promotional materials such as brochures, flyers.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Replenished and arranged items to maintain appearance.
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
Education
Associate of Science - Administration of Justice
San Jose City College
San Jose, CA05-2024
Bachelor of Arts - Communications
San Diego State University Global Campus
San Diego, CASkills
- Team management
- Customer service
- Staff training
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Department inspection
- Adaptability and flexibility
- Team leadership
- Workplace safety awareness
- Rules and regulations
- Verbal and written communication
- Conflict de-escalation
Languages
Spanish
Limited
English
Professional
Timeline
Department Manager
Safeway
11.2020 - Current
Sales Lead
Jamba Juice
04.2015 - 01.2019
Associate of Science - Administration of Justice
San Jose City College
Bachelor of Arts - Communications
San Diego State University Global Campus
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