Summary
Overview
Work History
Education
Skills
Timeline
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Aleah Smith

Deptford,NJ

Summary

Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.

Overview

10
10
years of professional experience

Work History

Patient Access Coordinator II

Advantage Behavioral Health
01.2023 - Current
  • Provide exceptional customer service to patients, families, demonstrating effective communication skills
  • Lead Coordinator for online scheduling system
  • Train employees to use and navigate online scheduling system
  • Intake, triage and schedule patients
  • Handle high volume of incoming calls professionally and respond promptly to inquiries or requests for assistance
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Manage scheduling requests, appointment confirmations, and general inquiries professionally.
  • Perform data entry tasks accurately while ensuring all information is accurate

Warehouse

Amazon
11.2018 - 12.2022
  • Package items for delivery
  • Maintaining a quota
  • Following computer generated direction
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Data Entry Associate/Customer Service Accounting Department

NEST International
07.2016 - 11.2018
  • Identifying and assigning accounting documents through a queue to be further processed in the system, submitting invoices to the client through organized email, creating excel sheets with invoicing information, completing out finished work orders
  • Proficient in Microsoft Word, Excel, Access, and Outlook
  • Customer and client inquiries via phone to resolve billing accounting and invoicing issues
  • Working with accounts payable and accounts receivable

Cashier/Customer Service

Joyce Leslie
02.2015 - 12.2017
  • Customer service, operated cash register, cash handling and reconciliation, prepared shipments
  • Multitasking, customer service skills, working in a fast-paced environment, ability to make deadlines

Teacher Assistant

Kid Academy Learning Center
11.2015 - 04.2016
  • Worked with children of various ages, maintained a fun and educational environment, created lesson plans and newsletters, used a structured schedule every day, supervised both the educational and social care of the children
  • Built good relationships with supervisors, children, parents, and co-workers
  • Developed an understanding of child development, the ability to work as a part of a team, patience, and a sense of humor
  • Managing groups of children with different levels of behavior
  • Cash handling and POS for payments

Education

GED -

Gloucester County College

Skills

  • HIPAA compliance
  • Strong organization
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Money handling

Timeline

Patient Access Coordinator II

Advantage Behavioral Health
01.2023 - Current

Warehouse

Amazon
11.2018 - 12.2022

Data Entry Associate/Customer Service Accounting Department

NEST International
07.2016 - 11.2018

Teacher Assistant

Kid Academy Learning Center
11.2015 - 04.2016

Cashier/Customer Service

Joyce Leslie
02.2015 - 12.2017

GED -

Gloucester County College

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Aleah Smith