Aleah Taylor
LCIW
Baton Rouge,LA
11
years of professional experience
Results-driven professional with extensive experience as a Correctional Officer at LCIW, adept in emergency response and conflict resolution. Successfully implemented safety protocols, enhancing operational efficiency and maintaining security. Recognized for training new staff and employing de-escalation techniques to manage high-risk situations effectively. Committed to fostering a safe environment for all.
Work History
Correctional Officer
6 Years 10 Months- Monitored inmate behavior to maintain safety and security within facility.
- Conducted routine inspections of cells and common areas for contraband.
- Maintained accurate logs of inmate activities and incidents throughout shifts.
- Responded promptly to emergencies, employing de-escalation techniques as needed.
- Implemented safety protocols and procedures to enhance operational efficiency.
- Collaborated with team members to develop strategies for conflict resolution among inmates.
- Trained new staff on policies, procedures, and effective communication methods.
- Participated in drills and training sessions to improve emergency response capabilities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Cashier -customer Service
4 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring proper reconciliation at shifts' end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service standards.
- Implemented best practices for inventory management during peak sales periods.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Streamlined checkout processes, contributing to improved workflow efficiency in high-traffic hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Cca - Medical Billing And Coding
Skills
First aid training
Emergency response
De-escalation techniques
Conflict resolution skills
Timeline
Correctional Officer
LCIW
12.2019 - CurrentRead More
Cashier -customer Service
Mathernes Market
05.2015 - 12.2019Read More
Virginia College
Cca from Medical Billing And Coding
Read More