Aleaha Williams
Topeka,United States
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Yellow
05.2022 - 05.2023
- Transfer paper formats into the database system for billing
- Review and process bills swiftly and accurately maintain a high quota of bills per hour.
- Strong reading comprehension to achieve accuracy when billing.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Administrative Assistant
Chavez Restoration
05.2021 - 05.2022
- Expertly uses computer programs, word processors, and data analysis tools
- Increases team productivity by keeping files organized and handling multiple assignments
- Operates well with minimal oversight and meets tight deadlines
- Answered incoming calls and scheduling of appointments as well as answer any questions
- Supported office staff by processing correspondence, documents, and reports
- Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership.
Call Center Customer Service Representative
SE2
01.2021 - 06.2021
- Assist internal/external customers with questions they may have regarding their policies
- Assistance with filling out forms needed for specific reasons regarding the client's policy.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Westaff
09.2020 - 11.2020
- Answered incoming calls and directed messages to correct party
- Supported office staff by processing correspondence, documents, and reports
- Greeted visitors upon arrival and directed guests to appropriate departments.
Fast Food Crew Member
McDonalds
10.2018 - 09.2020
- Greeted customers to take food orders and provide information about menus
- Operated grills, deep-fat fryers, and griddles to cook large volumes of menu items.
DQ Prep Clerk
Dairy Queen
08.2018 - 10.2018
- Checked displays daily to verify appropriate refrigeration temperatures
- Helped customers select products based on tastes and preferences.
Education
Bachelor of Arts - English
Washburn University
2024
Associate of Arts - Psychology
Allen County Community College
05.2022
High School Diploma - General Education
Topeka West High School
05.2020
Skills
- Problem Solving
- Customer Service
- Multi Tasking
- Strong Work Ethic
- Computer Literacy
- Time Management
- Fast Typing
- Email Communication
- Filing
- Data Entry
Timeline
Data Entry Clerk
Yellow
05.2022 - 05.2023
Administrative Assistant
Chavez Restoration
05.2021 - 05.2022
Call Center Customer Service Representative
SE2
01.2021 - 06.2021
Administrative Assistant
Westaff
09.2020 - 11.2020
Fast Food Crew Member
McDonalds
10.2018 - 09.2020
DQ Prep Clerk
Dairy Queen
08.2018 - 10.2018
Bachelor of Arts - English
Washburn University
Associate of Arts - Psychology
Allen County Community College
High School Diploma - General Education
Topeka West High School