Aleah Nicole Laylo
Daly City,CA
Summary
Certified phlebotomist with hands-on experience in venipuncture, specimen collection, and patient care. Completed a comprehensive phlebotomy course and externship, gaining direct experience with blood draws and post-draw procedures. Strong communication and customer service skills developed through leadership experience in the rental car industry. Adept at working in fast-paced environments and providing compassionate care to diverse patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rental Sales Associate & Team Lead
Avis Budget Group
San Francisco, CA
11.2022 - Current
- Provide excellent customer service, assisting customers with rentals and resolving issues efficiently.
- Train and mentor new employees, ensuring high team performance and compliance with company policies.
- Handle financial transactions, upsell services, and maintain accurate rental records.
- Manage daily operations, problem-solve under pressure, and ensure customer satisfaction.
Education
Associate of Science -
Skyline College
San Bruno, CA05-2024
Skills
Venipuncture & Capillary Punctures
Patient Preparation & Safety
HIPAA & OSHA Compliance
Customer Service & Communication
Team Leadership & Training
Multitasking in Fast-Paced Environments
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Certification
Phlebotomy Training - National Healthcareer Association, Santa Clara, Ca | Oct 2024
• Completed hands on training in venipuncture and capillary punctures.
• Gained experience drawing blood from live people in a controlled learning environment.
• Studied infection control, safety procedures, and proper laboratory techniques.
Phlebotomy Externship - Lumos Clinical Research Center, San Jose, Ca | Dec 2024
• Performed blood draws on patients under supervision, ensuring proper technique and patient comfort.
• Labeled and processed specimens according to laboratory protocols.
• Maintained patient confidentiality and adhered to HIPAA regulations.
• Assisted with post-draw care and monitored patients for any adverse reactions.
Timeline
Rental Sales Associate & Team Lead
Avis Budget Group
11.2022 - Current
Associate of Science -
Skyline College
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