Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEANA ROWE

Montgomery

Summary

Dedicated and adaptable professional with over four years of combined experience in information technology and customer service, demonstrating a proven track record of delivering exceptional customer experiences. Expertise in troubleshooting, hardware installation, and technical support, coupled with a strong ability to resolve complex issues and effectively train users. Known for ensuring seamless system operations while maintaining high standards of communication and time management. Recognized for thriving in fast-paced, high-pressure environments and consistently contributing to team success and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Waffle House
08.2023 - Current
  • Deliver fast, friendly, and accurate customer service in a high-volume environment.
  • Operate the grill to prepare orders quickly while maintaining food safety and quality standards.
  • Balance multitasking between taking orders, serving customers, and cooking under pressure.
  • Address customer concerns to ensure a positive dining experience.
  • Maintain cleanliness and organization of dining and kitchen areas.

Field Service Technician

HP Inc.
01.2024 - 07.2025
  • Provided technical support and hands-on troubleshooting for hardware, printers, and computer systems across multiple client locations.
  • Guided customers through installations and training to ensure user confidence.
  • Monitored systems, anticipated issues using data insights, and recommended process improvements.
  • Supported large accounts with customized software and service strategies.
  • Mentored third-party providers and managed escalations to ensure timely resolution.

Field Service Technician (Seasonal)

H&R Block
09.2022 - 04.2023
  • Installed and configured office equipment, including computers, printers, and routers across Alabama and Georgia locations.
  • Set up VPNs and configured IP addresses for secure office connectivity.
  • Submitted and managed support tickets through ServiceNow for advanced technical issues.
  • Provided both virtual and onsite troubleshooting for offices nationwide.

Tier 1 Technical Support

KellyConnect
08.2021 - 02.2023
  • Assisted customers with technical troubleshooting for electronic devices.
  • Scheduled service appointments and handled billing inquiries.
  • Coordinated Express Replacements and Send-In Repairs, maintaining a 100% satisfaction survey rating.
  • Managed Average Call Work time effectively while achieving top customer service metrics.

Education

High School Diploma - Accounting & Finance Courses

Park Crossing High School
Montgomery, AL
05.2018

Skills

  • Technical troubleshooting
  • Conflict resolution skills
  • Network setup proficiency
  • Analytical data insights
  • Effective project coordination
  • Technical support for software
  • Effective communication skills
  • Typing proficiency: 65 WPM
  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Certification

  • DesignjetTraining - December 2024- present

Timeline

Field Service Technician

HP Inc.
01.2024 - 07.2025

Shift Supervisor

Waffle House
08.2023 - Current

Field Service Technician (Seasonal)

H&R Block
09.2022 - 04.2023

Tier 1 Technical Support

KellyConnect
08.2021 - 02.2023

High School Diploma - Accounting & Finance Courses

Park Crossing High School

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