ALEANNA COYLE

• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Managed and anticipated clerical needs of company employees, including copying, faxing, mailing and file management.
• Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business communication.
• Served as central point of contact for all outside vendors needing to gain access to building.
• Handle all COI & EOI Insurance requests. Both for building/ vendor requirements as well as unit owner appliances deliveries and or alterations.
• Managed all exterminator schedules for multiple buildings
• Prepared and submitted management reports and paid bills to all of the buildings board of directors
• Created work orders and purchase orders
• Updated tenant and unit information to keep current in housing database.
• Handled customer complaints personally for proper management, and ensured all maintenance requests were expedited.
• Ensured opening and closing of management office
• Assisted property managers with building projects
• Attended Annual Meetings and Board Meetings with property managers

• Designed floral arrangements, bouquets, baskets, exotic dish gardens and backdrops with a creative flair and attention to detail.

• Demonstrated that customers come first by serving them with a sense of urgency 

• Passionate worker with excellent customer service skills.
• Listened to customer ideas in order to create a unique piece solely for them.
• Placed special merchandise orders for customers.

• Shared floral knowledge with customers while making personal recommendations.
• Worked as a team to provide the highest level of service.
• Maintained friendly and professional customer interactions.
• Opened and closed the store, including counting cash, opening/closing cash registers as well as book keeping.

• Designing/Selling one of a kind pieces 

• Placed orders with wholesalers to keep up on shop inventory 

• Kept outdoor greenhouse clean and presentable 

• Processed over the phone floral arrangement/funeral order forms 

• Processed payments, corrections, endorsements and cancellations.
• Promoted agency products to customers in person, on the telephone and in writing
• Prepared necessary paperwork to process insurance sales and renewals
• Called lapsed customers to inquire about continuing needs
• Produced Certificates Of Insurance, Workers Compensation COI's as well as No-Loss Letters
• Collected loss runs and appraisals from new potential clients
• Created & Maintained an official company page on Facebook to facilitate interaction with customers
• Maintained cleanliness of the office
• Properly stored client files 
• Currently pursuing Property & Casualty Insurance License

Evaluated patient care procedural changes for effectiveness. Implemented standards and methods to measure the effectiveness of clinical activities. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information.

• Appointment Setting/Phone Calls
• Creating/Filling/Organizing/Sending out lab reports
• Registered patients and retrieved patient charts
• Translated physician instructions to patients
• Processing claims
• Retrieved patient co-pays
• Prepared patient rooms prior to their arrival.
• Assisted in the treatment room with surgical procedures/orthotic casting's
• Literate in Microsoft Word/Excel
• Maintenance within Doctors Office.

• Designed floral arrangements with a creative flair and attention to detail.
• Passionate worker with excellent customer service skills.
• Listened to customer ideas in order to create a unique piece solely for them.
• Placed special merchandise orders for customers.
• Shared floral knowledge with customers while making personal recommendations.
• Worked as a team to provide the highest level of service.
• Maintained friendly and professional customer interactions.
• Opened and closed the store, including counting cash, opening/closing cash registers as well as book keeping.
• Designing/Selling one of a kind pieces Placed orders with wholesaler's to keep up on shop inventory Processed over the phone floral arrangement/funeral order forms Demonstrated that customers come first by serving them with a sense of urgency Cash handling/Processing credit/debit card transactions Maintained cleanliness in the work place.

• Literate in Microsoft Word/Excel
• Perform duties accordng to ISO procedures
• Knowledgeable in policies,procedures,products and services
• Provided accurate and appropriate information in response to customer inquiries
• Identify, research and resolve high volume of customer service issues and inquiries via telephone or email
• Generate reports, process orders,enter inquires and run queries
• Addressed customer service inquiries in a timely and accurate fashion
• Built customer loyalty by placing follow-up calls for customers who reported product issues
• Perform duties as needed and directed by RCC Supervisor/Manager