Aleasa Jones
Hartsville,TN
Summary
Dynamic Department Manager at Hartsville Foodland with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in personnel training and conflict de-escalation, I successfully implemented strategies that improved team productivity and reduced inventory waste, fostering a collaborative environment that prioritized exceptional service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Department Manager
Hartsville Foodland
03.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Monitored inventory levels and identified opportunities for cost savings.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
- Coordinated with marketing department to create compelling in-store displays and advertisements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Input all relevant transactions and supervised properly within accounting system.
- Assisted with paying certain invoices.
- Achieved significant cost savings by identifying and eliminating duplicate payments.
- Maintained professionalism when collecting on bad accounts.
Education
Accounting
College of The Redwoods
Eureak, CASkills
- Personnel training and development
- Strategies and goals
- Customer service
- Problem-solving
- Time management
- Adaptability and flexibility
- Customer engagement
- Conflict de-escalation
- Decision-making
- Verbal and written communication
- Product restocking
- Flexible schedule
- Order management
- Task delegation
- Vendor relationship management
- Rules and regulations
- Department leadership
- Supervisor
- Positive attitude
- Teamwork
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Self motivation
Timeline
Department Manager
Hartsville Foodland
03.2020 - Current
Accounting
College of The Redwoods