Alease Martin
Concord,NC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Shoe Show
Kannapolis, NC
03.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Store Manager
GGB Beauty/Seventhsense
Concord, NC
03.2018 - 05.2020
- Providing excellent leadership skills to sales team, driving success in a retail environment.
- Hiring qualified candidates, also providing performance goals with each team member to help develop skills and meet company goals, as well as individual goals per teammate.
- Also completing scheduling for team, as well as performing all money responsibilities, including banking requirements.
- My location was also awarded numerous times for exceptional performance, with sales being the highest in the region, as well as marketing.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Amazon Fulfillment Human Resources
Amazon
Concord, NC
11.2014 - 10.2019
- I have learned to build pallets proficiently, shipping and receiving, filling orders
- Also leadership skills and communication skills
- Also self-development as well as developing my team in a leadership position
- I am a proud member of the safety team in helping my teammates remain safe at all times
- I have been awarded for my outstanding performance in my safety team and leadership position as being a member of a great company and family.
Store Kiosk Manager
Marketsource
Huntsville, NC
02.2012 - 11.2014
- Built long-term customer relationships and advised customers on purchases and promotions
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Provided an elevated customer experience to generate a loyal clientele.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Described product to customers and accurately explained details and care of merchandise
- Maintained cleanliness and presentation of stock room and production floor.
Sales Team Lead
Vonage Phone Service
Birmingham, AL
03.2010 - 01.2012
- Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Served as the main liaison between customers, management, and sales team
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Trainer to be an example for other employees
- To be organized and on time.
Education
Associate of Applied Science - Business Management
Dekalb Technical College
Atlanta, GA05-2010
Diploma - General Studies
Hertiage High School
Conyers, GA05.2009
Skills
- Store Merchandising
- Operations Management
- Payroll Management
- Retail Inventory Management
- Operational budgeting
- Shift Scheduling
- POS Systems
- Shipping
- Performance Reviews
- Sales Analysis
- Customer Relations
- Account Management
- Salesforce
- Business Development
- Computer Networking
- Marketing
- Talent Acquisition
- HR Sourcing
- CRM Software
- Microsoft Outlook
- Work Planning and Prioritization
- Budget Administration
- Retail Merchandise Quality Standards
- Recruiting and Hiring
- Customer support
- Business management
- Google Docs
- Customer relationship management
- Employee relations
- Project Management
Personal Information
- Title: Customer Relations
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
References
References available upon request.
Timeline
Store Manager
Shoe Show
03.2021 - Current
Store Manager
GGB Beauty/Seventhsense
03.2018 - 05.2020
Amazon Fulfillment Human Resources
Amazon
11.2014 - 10.2019
Store Kiosk Manager
Marketsource
02.2012 - 11.2014
Sales Team Lead
Vonage Phone Service
03.2010 - 01.2012
Associate of Applied Science - Business Management
Dekalb Technical College
Diploma - General Studies
Hertiage High School