Aleasha Lovig
Des Moines,IA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
BDC Representative
Deery Brothers Chevrolet
06.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during sales process.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Set up appointments/ confirmed appointments.
- Call/ Email/ Text customers
Server
Olive Garden
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Production Line Leader
Katecho
11.2022 - 11.2022
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Inspected products on specific cycle depending on complexity level or design for production.
- Monitored and verified quality in accordance with statistical process or other control procedures.
Production Line Lead
PDM
08.2021 - 01.2022
- Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
- Streamlined workflow for better time management and optimized resource allocation.
- Participated in root cause analysis efforts following any incidents or equipment failures to implement corrective actions that would prevent future occurrences.
- Played integral role in meeting or exceeding production goals and deadlines by consistently prioritizing tasks, allocating resources, and monitoring progress.
- Oversaw daily shift changeovers, ensuring smooth transitions between crews for uninterrupted production flow.
- Maintained open lines of communication with supervisors and managers regarding any ongoing challenges or opportunities for improvement within production area.
- Improved overall product quality by closely supervising production processes and addressing issues promptly.
- Assisted in training of new employees on company policies, procedures, and equipment operation to enhance team skill sets.
- Followed good manufacturing processes (GMPs).
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Set up machining, performed required maintenance and made adjustments to machines.
- Completed job cards correctly and on time.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Monitored and verified quality in accordance with statistical process or other control procedures.
Shift Manager
Burger King
01.2018 - 09.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
CNA/Advanced CMA
Bickford Cottage Assisted Living
02.2018 - 05.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Administered prescribed medications under supervision of registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
High School Diploma -
Estherville Lincoln Central High School
Estherville, IA01.2018
Skills
- Goal-Oriented
- Opening and closing procedures
- Cash Handling
- Food safety and sanitation
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Active Listening
- Organization and Time Management
- Decision-Making
Timeline
Server
Olive Garden
11.2023 - 01.2024
BDC Representative
Deery Brothers Chevrolet
06.2023 - Current
Production Line Leader
Katecho
11.2022 - 11.2022
Production Line Lead
PDM
08.2021 - 01.2022
CNA/Advanced CMA
Bickford Cottage Assisted Living
02.2018 - 05.2020
Shift Manager
Burger King
01.2018 - 09.2020
High School Diploma -
Estherville Lincoln Central High School
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