
Seasoned Security and Customer Service professional with a proven track record at OnWatch Global, adept in crisis management and superior customer service. Excelled in threat assessment and conflict resolution, enhancing safety and client satisfaction. Trained new guards, showcasing leadership and detail-oriented skills. Achieved significant reduction in incidents through vigilant patrol operations and effective incident reporting.
Roku:
Secured company, premises & employees as a mass layoff/firing was taking place.
Walgreens: visual deterrent, protected against theft, daily logs, incident reports, trained new guards, interfaced with SFPD regularly, unlocked products for customers.
Caltrains: observed who entered/to exited property, kept unwanted persons off train tracks, hourly patrols of property.(Armed)
Oakland Electric Company: worked from vehicle, hourly patrols of property, daily reports,
No unauthorized personal.(armed)
Worked in the employee's parking lot, badged in employees, opened gate for exiting employees & Waymo vehicles to and clients, accepted deliveries, accepted new Waymo vehicle deliveries, trained new guards
Heavy call volume/data entry, processed Pod's/Pos, cash accounts, shipped company supplies to customers, trained new Customer Service Representatives.
Chemical Agents Card
Handcuff Training Card
Driver's license
Guard Card
CPA Card
Exposed Firearm Permit