Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

ALEA WALLACE

Irvine,CA

Summary

Experienced manager with a proven track record in team leadership, planning, and organizational skills. Demonstrated ability to equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Smoke Avenue
08.2023 - 03.2025


  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and developed new employees for ease of transition into team.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Monitored and replenished display inventory and restructured according to available stock.

Sales Associate

Tillys
05.2021 - 08.2023
  • Used POS system to process sales, returns, online orders and gift card activations
  • Maintained cash drawer of $200 or more per shift
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Assisted customers with locating and choosing merchandise in any store department
  • Develop and maintain product knowledge to provide excellent customer service and sales support
  • Collaborate with the visual merchandising team to ensure products are displayed attractively and in accordance with company standards
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Ice Cream Server

Polar Playground
02.2021 - 05.2021
  • Creating innovative and visually appealing ice cream creations to engage customers and enhance the overall customer experience at Polar Playground
  • Assisting customers in selecting and customizing their ice cream creations to ensure a personalized and memorable experience
  • Providing exceptional customer service by assisting customers with their ice cream selections and offering recommendations based on their preferences and dietary restrictions

Education

High School Diploma -

United Christian Academy
Rancho Cucamonga
01.2020

Skills

  • Customer service

  • Team leadership

  • Money managment

  • Time management

  • Decision-making

  • Complex Problem-solving

  • Staff training and development

  • Task delegation

  • Material inventory

  • Interior design

  • Verbal and written communication

Certification

  • Professional Organizer, QC Design School

Interests

  • Interior Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Digital Art and Animation
  • DIY and Home Improvement
  • Floor planning
  • Gaming

Timeline

Manager

Smoke Avenue
08.2023 - 03.2025

Sales Associate

Tillys
05.2021 - 08.2023

Ice Cream Server

Polar Playground
02.2021 - 05.2021

High School Diploma -

United Christian Academy

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