Summary
Overview
Work History
Education
Skills
References
Timeline
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Alec Alvarez

New Orleans,LA

Summary

Results-driven Sales Operations Manager with background in implementing strategic sales plans and streamlining operational processes. Demonstrated strengths lie in fostering team collaboration, driving revenue growth, and improving customer satisfaction levels. Previous roles highlighted for leadership skills, ability to analyze market trends, and success in enhancing overall sales performance. Notable impact was made through the consistent achievement of sales targets and operational efficiencies, while implementing positive hospitality, and leading teams.

Overview

8
8
years of professional experience

Work History

Operations Manager

Alclear LLC
New Orleans, LA
07.2024 - 04.2025
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service, and sales.
  • Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, and advancement.
  • Coach, mentor, and train the team to meet sales and customer service goals, and standards.
  • Drive new enrollments through the airport sales program by consistent sales coaching, contests, and recognition.

Captain Server, Assistant Banquet Coordinator

Dickie Brennan CO.
New Orleans, USA
07.2022 - 07.2024
  • Served guests at five different restaurants.
  • Coordinated and organized private parties, banquets, and large reservations.
  • Controlled and worked with a team to efficiently perform for guests.
  • Key managed for front-of-house staff.
  • Coordinated with sales and catering teams to understand event requirements and client needs.

Marketing and Client Relations

Seiler Tucker
New Orleans, USA
08.2021 - 07.2022
  • Responsible for providing direct leadership to lower-level financial analysts.
  • Control of social media accounts and events.
  • Developed financial models for merger and acquisition transactions, joint ventures and strategic investments.

Captain Server

Commanders Palace
New Orleans, USA
01.2018 - 01.2022
  • Attended to VIP patrons at a 5-star restaurant.
  • Utilized interpersonal skills to market and increase sales.
  • I multi-tasked in a fast-paced environment and worked effectively as a member of a team.
  • I became a Level Two Sommelier.
  • Served high volume of tables at once and simultaneously supervised serving staff.

Reception / Front Desk Marketing

Beachside Implants (Dental Office)
Indialantic, USA
01.2017 - 01.2022
  • Social media accounts.
  • Patient recall outreach.
  • Collect payment, insurance claims.
  • Scheduled and confirmed patient appointments and consultations.

Education

Bachelors - International Management and Marketing

Loyola University
New Orleans, LA
12-2022

Skills

  • Team management
  • Process improvement
  • Customer service
  • Sales coaching
  • Performance evaluation
  • Event coordination
  • Business marketing
  • Hiring and onboarding

References

References available upon request.

Timeline

Operations Manager

Alclear LLC
07.2024 - 04.2025

Captain Server, Assistant Banquet Coordinator

Dickie Brennan CO.
07.2022 - 07.2024

Marketing and Client Relations

Seiler Tucker
08.2021 - 07.2022

Captain Server

Commanders Palace
01.2018 - 01.2022

Reception / Front Desk Marketing

Beachside Implants (Dental Office)
01.2017 - 01.2022

Bachelors - International Management and Marketing

Loyola University

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