Alec Arroyo
11800 Dr. Martin Luther King Jr. St. N Apt. 4307, St. Petersburg,FL
Summary
Results-oriented Business Analyst with expertise in back-office technology support and a knack for bridging the gap between client business needs and technical solutions. Proficient in Agile methodologies and adept at crafting detailed system requirements to meet organizational goals. Bringing a Bachelor's degree in Communications and two years of experience, I am poised to make impactful contributions within Raymond James' client-focused culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Brandt Information Services
Tallahassee , FL
06.2022 - Current
- Facilitated client collaboration to elicit and document comprehensive business requirements.
- Partnered closely with cross-functional teams to translate business needs into actionable project scopes and system requirements.
- Demonstrated expertise in understanding diverse functional system areas and documenting workflows to ensure client comprehension.
- Liaison between non-technical stakeholders and Development team.
- Played a key role in data analysis, testing, and validation processes.
Administrative Services Manager
City of Safety Harbor Florida
Safety Harbor , FL
01.2021 - 06.2022
- Served as a liaison between the Fire Department and HR Department.
- Identified and resolved payroll discrepancies and managed merit increases on a bi-weekly basis.
- Conducted new hire orientation and managed benefits administration.
- Oversaw and managed the municipal budget for both the Fire Department and HR Department.
Universal Services Representative I
USF FCU
St. Petersburg , FL
05.2017 - 01.2021
- Managed and processed loan applications for customers from application to completion.
- Joined internal team to target process improvements using Lean Six Sigma methods.
- Handled account maintenance requests from members efficiently.
Education
Bachelor of Arts - Mass Communications
University of South Florida
St. Petersburg, FL12-2019
Skills
- Requirements Gathering
- Communication
- SDLC Methodology Experience
- Quality Assurance
- Microsoft Suite
- SQL
Certification
- Lean Six Sigma
Timeline
Business Analyst
Brandt Information Services
06.2022 - Current
Administrative Services Manager
City of Safety Harbor Florida
01.2021 - 06.2022
Universal Services Representative I
USF FCU
05.2017 - 01.2021
Bachelor of Arts - Mass Communications
University of South Florida
- Lean Six Sigma
Similar Profiles
Tiffany BaxterTiffany Baxter
Business Analyst at Brandt Information Services, LLCBusiness Analyst at Brandt Information Services, LLC
Justyn GrantJustyn Grant
Service Desk Agent at Brandt Information ServicesService Desk Agent at Brandt Information Services
LAXMAN PARAMASIVAMLAXMAN PARAMASIVAM
Talent Acquisition Specialist at Brandt Business Services Sdn.BhdTalent Acquisition Specialist at Brandt Business Services Sdn.Bhd