Alec Arroyo
11800 Dr. Martin Luther King Jr. St. N Apt. 4307, St. Petersburg,FL
Summary
Results-oriented Business Analyst with expertise in back-office technology support and a knack for bridging the gap between client business needs and technical solutions. Proficient in Agile methodologies and adept at crafting detailed system requirements to meet organizational goals. Bringing a Bachelor's degree in Communications and two years of experience, I am poised to make impactful contributions within Raymond James' client-focused culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Brandt Information Services
Tallahassee, FL
06.2022 - Current
- Facilitated client collaboration to elicit and document comprehensive business requirements.
- Partnered closely with cross-functional teams to translate business needs into actionable project scopes and system requirements.
- Demonstrated expertise in understanding diverse functional system areas and documenting workflows to ensure client comprehension.
- Liaison between non-technical stakeholders and Development team.
- Played a key role in data analysis, testing, and validation processes.
Administrative Services Manager
City of Safety Harbor Florida
Safety Harbor, FL
01.2021 - 06.2022
- Served as a liaison between the Fire Department and HR Department.
- Identified and resolved payroll discrepancies and managed merit increases on a bi-weekly basis.
- Conducted new hire orientation and managed benefits administration.
- Oversaw and managed the municipal budget for both the Fire Department and HR Department.
Universal Services Representative I
USF FCU
St. Petersburg, FL
05.2017 - 01.2021
- Managed and processed loan applications for customers from application to completion.
- Joined internal team to target process improvements using Lean Six Sigma methods.
- Handled account maintenance requests from members efficiently.
Education
Bachelor of Arts - Mass Communications
University of South Florida
St. Petersburg, FL12-2019
Skills
- Requirements Gathering
- Communication
- SDLC Methodology Experience
- Quality Assurance
- Microsoft Suite
- SQL
Certification
- Lean Six Sigma
Timeline
Business Analyst
Brandt Information Services
06.2022 - Current
Administrative Services Manager
City of Safety Harbor Florida
01.2021 - 06.2022
Universal Services Representative I
USF FCU
05.2017 - 01.2021
Bachelor of Arts - Mass Communications
University of South Florida
- Lean Six Sigma
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