Alec Ashley
Erie
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
The Chop House Toledo
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of service professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Stillwater Grill Okemos
04.2021 - 03.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Dining Room Manager
Stillwater Grill Okemos
08.2016 - 04.2021
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Education
Bachelor of Science - Biomedical Laboratory Science
Michigan State University
East Lansing, MI05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Customer relations
- Training and development
- Relationship building
- Verbal and written communication
- Interpersonal skills
- Human resources management
Timeline
General Manager
The Chop House Toledo
03.2023 - Current
General Manager
Stillwater Grill Okemos
04.2021 - 03.2024
Dining Room Manager
Stillwater Grill Okemos
08.2016 - 04.2021
Bachelor of Science - Biomedical Laboratory Science
Michigan State University
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