Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alec Augspurger

Boca Raton,FL

Summary

Proactive Scheduling Manager with a proven track record at Stoners Pizza, adept in shift planning and enhancing customer relations. Excelled in creating balanced employee schedules, improving operational efficiency by 30%. Skilled in team supervision and problem-solving, ensuring project adaptability and meticulous attention to detail. Reliable to always be on time and present when needed.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Manager

Stoners Pizza
06.2019 - 11.2023
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
  • Completed bi-weekly payroll for 17 employees.

Line Cook

Aunt Kate's Restaurant
Feb2019 - Nov2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Customer Service Representative

Under Armour
Mar2017 - May2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor Of Business - Business Management

Florida Atlantic University
Boca Raton, FL
07.2025

Skills

  • Shift planning
  • Customer relations understanding
  • Documentation skills
  • Team Supervision
  • Schedule Management
  • Time management abilities
  • Personnel Management
  • Employee Scheduling
  • Service Scheduling
  • Inventory Coordination
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail

Accomplishments

Highschool Swim team captain. I went to state for my science fair project. I’ve been to multiple countries. I became an eagle scout in 2016 with the Boy Scouts of America. Volunteer at a local rehab facility for animals called SAFE. I am on the honor roll at FAU. Went to state for swimming in 2019. Volunteer as a kids surf instructor.

Certification

Microsoft Excel certification.

Eagle Scout.

CPR.

Timeline

Scheduling Manager

Stoners Pizza
06.2019 - 11.2023

Line Cook

Aunt Kate's Restaurant
Feb2019 - Nov2021

Customer Service Representative

Under Armour
Mar2017 - May2018

Bachelor Of Business - Business Management

Florida Atlantic University

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Alec Augspurger