Hi, I’m
Alec Balle Ramos
Richmond
Summary
Positive and friendly individual committed to delivering exceptional customer service. Demonstrates a keen understanding of food safety and sanitation practices, complemented by excellent communication and multitasking abilities. Dedicated to crafting memorable dining experiences that leave guests satisfied and eager to return.
Overview
2
years of professional experience
1
Certification
Work History
Saltgrass Steakhouse, Landry's
Restaurant Waiter
06.2024 - 10.2024
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Saltgrass Steakhouse, Landry's
Restaurant Server
06.2022 - 05.2024
Job overview
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Lamar Consolidated High SchoolRosenberg, TX
High School Diploma
05.2021
University Overview
- Ranked in Top 6% of class
- 3.75 GPA
- Extracurricular Activity: I was a bassoonist in the Wind Ensemble, the highest level offered at my high school, and a percussionist during marching band season.
- Extracurricular Activity: I competed in my high school's swimming team starting my freshman year to the end of my sophomore year.
Skills
- Communication
- Outgoing
- Positive attitude
- Charismatic
- Observant
- Adaptable
- Intelligent
- Calm under pressure
- Customer service
- Order taking
- Cleanliness
- Service quality
Awards
- Swimming- Qualified in the 1st stage of the regional competition with the 400 Free Relay team my freshman year (2017-2018) and the 200 Free Relay team my sophomore year (2018-2019).
- TMEA- Advanced in freshman regional to play in the Freshman Region Band.
- TMEA- Advanced to Area competition in sophomore year (2018-2019), junior year (2019-2020), and senior year (2020-2021).
- Solo & Ensemble- Received a 1st Division on solo piece in junior year (2019-2020).
- State Solo & Ensemble- Received a 1st Division in ensemble piece, advancing to State Solo & Ensemble at University of Texas at Austin.
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- TABC Certificate
- Texas Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Waiter
Saltgrass Steakhouse, Landry's
06.2024 - 10.2024
Restaurant Server
Saltgrass Steakhouse, Landry's
06.2022 - 05.2024
Lamar Consolidated High School
High School Diploma