Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Alec Barbour

Alec Barbour

Elk Grove,CA

Summary

Dynamic Senior Service Agent at Federal Express with exceptional communication and problem-solving skills. Championed innovative solutions that enhanced team performance and customer satisfaction. Proficient in Microsoft Excel for data management, consistently exceeding performance metrics while fostering collaboration and efficiency within the team. Committed to delivering tailored client solutions and maintaining strong relationships.

Nutrition professional with comprehensive expertise in dietary planning, nutritional assessments, and health education. Demonstrates strong team collaboration skills and adaptability to changing needs, ensuring reliable support. Possesses results-driven approach, excelling in client consultations, meal planning, and nutritional counseling. Known for effectively promoting health and wellness through evidence-based practices.

Experienced with creating customized nutrition plans tailored to individual needs. Utilizes evidence-based practices to improve overall health and support disease prevention. Knowledge of latest nutritional guidelines and trends, offering informed recommendations for optimal wellness.

Nutrition professional with proven track record in nutrition education and program development. Known for implementing impactful dietary initiatives and fostering team collaboration to achieve health goals. Reliable and adaptable, skilled in client counseling and educational program execution.

Experienced with nutrition education and program delivery, focusing on promoting healthy lifestyles. Utilizes evidence-based methodologies to create engaging and effective nutrition programs. Knowledge of client counseling and curriculum development ensures comprehensive support for diverse populations.

Professional with deep expertise in nutrition education, prepared to drive impactful health outcomes. Skilled in developing and delivering engaging educational programs, fostering team collaboration, and adapting to evolving needs. Strong analytical abilities, excellent communication skills, and results-driven mindset. Trusted for reliability, flexibility, and unwavering commitment to promoting wellness and healthy lifestyles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Service Agent

Federal Express
02.2019 - Current
  • Introduced innovative approaches to problem-solving that led to improvements in overall team performance.
  • Contributed to the development of new services by providing insights based on industry trends and client feedback.
  • Proactively identified potential risks or bottlenecks within the service delivery process, implementing timely corrective actions as required.
  • Provided expert advice on product features and benefits, enabling clients to make informed decisions about their purchases.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
  • Developed customized solutions for clients by understanding their unique needs and expectations.
  • Championed continuous improvement initiatives that contributed significantly towards enhancing overall departmental efficiency and effectiveness.
  • Established open lines of communication within the team, fostering an environment of collaboration and support.
  • Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
  • Optimized resource allocation through effective scheduling of staff and workload management.
  • Oversaw maintenance of client records, ensuring accuracy and confidentiality throughout the process.
  • Conducted comprehensive training sessions for new hires, contributing to lower turnover rates and faster onboarding.
  • Maintained strong relationships with clients, leading to increased loyalty and repeat business.
  • Managed high-priority cases, ensuring prompt resolution and minimal downtime for clients.
  • Implemented quality control measures to uphold company standards across all services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Food Service Assistant

Sacramento State University
08.2024 - 05.2025
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
  • Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
  • Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
  • Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.

Education

Food And Nutrition

California State University, Sacramento
Sacramento, CA
05-2025

Skills

  • Exceptional communication
  • Escalation management
  • Time management
  • Critical thinking
  • Team collaboration
  • Problem-solving
  • Microsoft Excel
  • Data entry
  • Computer proficiency
  • Microsoft outlook
  • Data collection
  • Account management

Accomplishments

  • Assessed nutritional needs to individuals by implementing personalized meal plans by conducting public education on nutrition.
  • Developed tailored plans based on an individual's lifestyle by providing motivational support, and staying updated on nutritional science
  • Used various Microsoft Office technical systems to develop inventory tracking spreadsheets for operation management
  • Resolved product issue through consumer testing.
  • Supervised team of up to ten staff members to ensure quality control and safety compliance.
  • Develop operational strategies to align daily tasks with overarching business objectives.
  • Ability to lead, mentor, and manage teams effectively to achieve objectives.
  • Proficiency in analyzing data and performance metrics to identify areas of improvement.

Certification

  • Servsafe Food Manager Certificate
  • Certificate Number: 26773011
  • Date of Examination: 01/16/2025
  • Date of Expiration: 01/16/2030

Timeline

Food Service Assistant

Sacramento State University
08.2024 - 05.2025

Senior Service Agent

Federal Express
02.2019 - Current

Food And Nutrition

California State University, Sacramento

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