Alec Brainerd
Summary
Dynamic, personable, and results-driven Public Health and Business Administration Graduate. Business Professional with 8+ years of experience in the medical and insurance sectors with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Casualty Adjuster
Allstate Insurance
08.2022 - Current
- Provided administrative support with client liaison, mail distribution, and document filing.
- Handled multiple coverages simultaneously such as collision, comprehensive, bodily injury, and property damage for 1st and 3rd party insureds, claimants, and attorneys.
- Conducted complex accident investigations to determine liability and causation of injuries.
- Maintained exceptional customer service and kept the claims process efficient and supportive.
- Analyzed a variety of accident details and causation of injuries to determine settlement values for bodily injury claims.
- Maintained knowledge and competency of various state laws and corporate policies to make appropriate coverage decisions.
- Developed strong working relationships with third-party vendors such as appraisers, repair facilities, and medical experts to ensure accurate evaluations of loss events.
- Directed claims negotiations within allowable limit of $500,000 and supported successful litigations for advanced issues.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
Casualty Adjuster
Progressive Insurance
08.2021 - 08.2022
- Went above and beyond to provide administrative support with client liaison, mail distribution, and document filing.
- Entrusted with handling Personal Injury Protection (PIP), Uninsured Motorist and Underinsured Motorist (UM/UIM) Bodily Injury coverages.
- Cross-leveraged personal knowledge and experience to keenly analyze accident details, medical records, and terminology.
- Adopted a customer-first and positive approach to build rapport and strengthen relationships with 50+ customers, medical providers, and attorneys weekly.
- Demonstrated customer relationship management and delivered exceptional customer service in keeping the claims process efficient and supportive.
- Successfully contributed towards > 90% customer satisfaction ratings.
- Developed confidence and keen discussion methodologies negotiating settlements with providers and attorneys alike.
- Conducted in-depth research to gain a deeper understanding of policy contracts, regulations, and causes of injury to make informed coverage decisions.
- Developed further insight into correlations between medical records and motor vehicle accidents, injuries, or medical conditions to deliver comprehensive services to all customers throughout tenure
- Navigated complex and voluminous documentation to pinpoint wage loss expenses for payment consideration.
- Conducted complex motor vehicle accident investigations to determine and establish liability decisions.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Developed strong working relationships with third-party vendors such as appraisers, repair facilities, and medical experts to ensure accurate evaluations of loss events.
- Negotiated cost-effective settlements up to $50,000 with claimants by leveraging strong interpersonal skills and industry expertise.
Dialysis Technician
Fresenius Medical Care
04.2018 - 08.2021
- Developed profound familiarity with dialysis machines and processes to diligently operate dialysis machines for patients receiving treatment for kidney failure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Explained dialysis procedures to patients and addressed concerns.
- Cultivated hygienic practices via regular cleaning & disinfecting of 5+ items: hemodialysis machines, chairs, trays, rooms & equipment.
- Preserved sanitization to prevent infection & ongoing medical complications.
- Identified potential health hazards via routine quality control & safety checks to mitigate institutional risk.
- Adopted a patient-centric mentality by securing safe transport, transfer & positioning for patients on specialized chairs.
- Leveraged individual & nuanced communication to guarantee patient cooperation and welfare through all stages of the patient journey.
- Facilitated liaison with physicians and nursing staff to guarantee the highest level of care across patient care journeys.
- Tasked with completing 13-week travel assignments across the country to educate, re-educate, and reinforce company policies and procedures within clinics struggling with staffing and policy adhesion.
Assistant Facility Administrator and Dialysis Tech
Davita Kidney Care
12.2016 - 06.2020
- Displayed empathy and compassion and helped ease anxieties
- Educated patients and delivered comprehensive explanations about dialysis procedures and hemodialysis machine operation before treatment
- Performed inventory management; shrewdly managed all procurement orders to correlate closely with current stock levels
- Restocked equipment and supplies required for hemodialysis treatment during the entire employment span
- Maintained knowledge of CPT and ICD-10 coding principles, government regulations, and 3rd-party billing rules
- Updated accurate patient charts in electronic medical records with encounter information, prescriber notes, and orders
- Engaged in collaborative efforts with fellow doctors and nurses within the organization to administer correct treatment, enabling swift coordination and delivery of high-quality care
- Supported organization operations with various administrative responsibilities
- Took initiative to define staffing requirements, determine priorities, and schedule clinical staff with minimal clashes to ensure the highest level of care
- Assisted staff members through individual and group conferences in analyzing problems and improving skills.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Enhanced facility efficiency by streamlining administrative processes and implementing new organizational systems.
- Responded on 24-hour, 7-day basis to significant unusual occurrences.
- Managed vendor relationships, negotiating contracts for cost savings and improved service quality.
- Developed emergency response plans to mitigate risks and ensure the safety of staff and visitors in case of unforeseen incidents.
- Improved staff productivity by developing effective training programs and providing ongoing support.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
MBA -
University of Cincinnati
Cincinnati, OH08.2023
Bachelor of Science - Public Health
Kent State University
Kent, OH12.2021
Skills
- Client Relationship Management
- Account Management
- Scheduling & Organization
- Data Analysis
- Process Improvement
- Cross-functional Collaboration
- Interpersonal Skills
- Regulatory Compliance
- Claims Management
- Leadership
- Business Management
- Healthcare Administration
- Microsoft Office
- Google Suite
- Dropbox
- Epic EMR
- Liability Analysis
- Claims Investigation
- Damage Assessment
- Policy Interpretation
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Critical Thinking
- Excellent Communication
- Reliability
Certification
- Microsoft Office Specialist
- Basic Life Support (BLS), AHA
- Certified Clinical Hemodialysis Technician (CCHT), NNCC
- Ohio Certified Dialysis Technician (OCDT)
Volunteer Experience
Old Town Soup Kitchen, Saginaw, MI. 01/2012 - 12/2016
Hobbies and Interests
- Social Awareness
- Cultural Immersion
- Travelling
- Hiking
- Art
- Puzzles
- DIY
Awards
- Dean's List - University of Cincinnati
- Dean's List - Kent State University
- Magna Cum Laude - Swan Valley High School
Timeline
Casualty Adjuster
Allstate Insurance
08.2022 - Current
Casualty Adjuster
Progressive Insurance
08.2021 - 08.2022
Dialysis Technician
Fresenius Medical Care
04.2018 - 08.2021
Assistant Facility Administrator and Dialysis Tech
Davita Kidney Care
12.2016 - 06.2020
MBA -
University of Cincinnati
Bachelor of Science - Public Health
Kent State University