Alec Centeno
Fort Lauderdale,FL
Summary
A Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
Work History
Sales Associate
Fitness System
Sunrise, FL
04.2023 - Current
- Worked collaboratively with clients, team members, implementation consultants, and resources across company to achieve desired results.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Conducted locker room tours and provided information and directions.
- Handled customer complaints in professional and courteous manner.
- Processed payments from guests.
- Managed check-in and check-out process of members.
- Keyholder
Video editor
Wealthy Body Coaching LLC
Plantation, FL
11.2022 - Current
- Proficiently worked on post-production process of videos, including Visual and Auditory editing, animations and motion graphics creation.
- Edited average of 20 videos each week using Adobe After effects.
- Uploaded twice daily to Slack for social Media posting twice daily.
- Expertly organized and managed all video and audio files.
- Learned essential editing skills, and in depth understanding of editing programs such as Adobe Premiere Pro, Adobe Photoshop, Investigated and implement ideas for quality improvement and increased productivity, such as new programs and equipment.
- Consistently met deadlines and requirements for all production work orders.
- Communicated respectfully and comfortably with team members, taking their constructive criticism and ideas into account during editing process.
- Created and maintained company social media videos Link: https://drive.google.com/drive/folders/1ECXJrPcE03skzmUEFLNYxjEyvn3NafEk?usp=sharing
Customer Service Representative
IFly Indoor Skydiving
Sunrise, FL
11.2023 - 02.2024
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Arts - Multimedia
Florida Atlantic University
Boca Raton, FL12.2019
High School Diploma -
Cypress Bay High School
Weston, FL06.2011
Skills
- Exceptional attention to detail
- Excellent communication skills
- Excellent problem-solving abilities
- Charismatic
- Solution-oriented
- Detail-oriented
- Strong work ethic
- Energetic self-starter
- Customer engagement
- Customer service
Accomplishments
- Dean's List 2019 Fall Semester
- Worked with known publications like Glamour Magazine, and Major Motion Pictures
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
IFly Indoor Skydiving
11.2023 - 02.2024
Sales Associate
Fitness System
04.2023 - Current
Video editor
Wealthy Body Coaching LLC
11.2022 - Current
Bachelor of Arts - Multimedia
Florida Atlantic University
High School Diploma -
Cypress Bay High School