Alec Chambers
Columbus,OH
Summary
Multifaceted case advocate interested in how new tools and technologies can be used to empower others in the workplace, such as generative AI and automation. Assists with complex insurance policies while maintaining internal and external relationships to help further strengthen Nationwide's reputation of having the best customer service while protecting what matters.
Overview
5
5
years of professional experience
Work History
Senior Case Advocate, Sales Support
Nationwide Insurance
03.2023 - Current
- Handled rush requests and escalations from Sales partners to ensure success of elite agents
- Leveraged extensive knowledge of insurance industry practices and state regulations to proactively identify and resolve complex cases, including granting processing exceptions when able
- Maintained consistent quality of work, with monthly quality scores meeting or exceeding expectations, with 97% quality year-to-date
Senior Case Manager
Nationwide Insurance
02.2021 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints, receiving over 40+ career 'Bravos' for quality of service
- Life All Associate Board member serving two-year term as Strategy Chairperson to ensure companywide events align with company mission statements and values
- Assisted with covering out-of-office associates' workload on near-daily basis, in addition to completing all personal daily duties
- Mentored and coached other team members to meet daily service goals
- Subject Matter Expert (SME) pertaining to New York, offering advice and assisting department-wide in this area at all levels (Feb 2021-March 2022)
Service Representitive
Nationwide Insurance
11.2018 - 02.2021
- Responded to inbound phone calls from agent, acting as liaison between insurance agents and internal case managers
- Provided frequent huddles to 15-20 team members, presenting information and context surrounding daily changes/updates
Education
Bachelor of Science - Screenwriting And Film Production
Ohio University
Athens, OH2018
Skills
- FLMI - LOMA 280 — Principles of Insurance
- Google Professional Certificate - IT Support
- Trained in Microsoft Power Automate
- Microsoft Professional Certificate in Generative AI (ongoing)
Timeline
Senior Case Advocate, Sales Support
Nationwide Insurance
03.2023 - Current
Senior Case Manager
Nationwide Insurance
02.2021 - 03.2023
Service Representitive
Nationwide Insurance
11.2018 - 02.2021
Bachelor of Science - Screenwriting And Film Production
Ohio University