Alec Ciulla
Denton,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Satisfaction Specialist
Custom Ink
02.2021 - Current
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Account Service Representative
R2 Logistics
10.2020 - 02.2021
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Balanced up to 50 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Listened to clients and assisted with navigation of complex systems involved in monetary transactions.
- Researched options and recommended services to address clients' needs.
Crew Trainer
Chick-fil-A
12.2019 - 10.2020
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Lead Agent
American Airlines
06.2016 - 12.2019
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited and trained 16 new members of guest service team.
Education
Marketing
Oklahoma State University
Stillwater, OK08.2014
Skills
- Customer Retention Strategies
- Customer Relations
- Client Satisfaction
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Patient and Empathetic
- Google Apps
Timeline
Customer Satisfaction Specialist
Custom Ink
02.2021 - Current
Account Service Representative
R2 Logistics
10.2020 - 02.2021
Crew Trainer
Chick-fil-A
12.2019 - 10.2020
Lead Agent
American Airlines
06.2016 - 12.2019
Marketing
Oklahoma State University
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