Alec Cleary

-Gather and organize content that will post to GDC Home's Instagram and Facebook accounts.

-Post at least 10-20 stories per day that are product related.

-Follow a set posting schedule every week.

-Feature each store location each week.

-Manage all comments and direct messages for both Instagram and Facebook.

-Manage all website orders.

-Keep track of all product stock on GDC Home's website.

-Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

-Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

-Responded to customer requests for products, services, and company information.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Educated customers about billing, payment processing and support policies and procedures.

-Trained new personnel regarding company operations, policies and services.

-Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

-Followed up with customers about resolved issues to maintain high standards of customer service.

-Enter all special orders by the end of day received from designers.

-Restock all bags, tissue paper, craft paper, printer/receipt paper, etc. at end of day.

-Greeted customers at counter to fulfill requests and answer questions.

-Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.

-Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

-Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.

-Maintained clean, trash-free workspaces to maximize productivity and safety.

-Offered product samples to customers, generating additional sales through taste-testing.

-Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

-Built customer loyalty and retention by delivering excellent shopping experiences.

-Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.

-Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.

-Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

-Made food according to standard recipes with requested changes for customer satisfaction.

-Engaged in friendly conversation with customer to better uncover individual needs.

-Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.

-Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.

-Trained new team members on deli procedures, ensuring consistency in product quality and service levels.

-Ensured a safe work environment by enforcing strict adherence to health and safety regulations.

-Controlled inventory costs by carefully managing portion control and reducing waste.

-Observed quality assurance standards to optimize freshness of deli products.

-Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

-Oversaw food preparation and monitored safety protocols.

-Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

-Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

-Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

-Worked with POS system to place orders, manage bills, and handle complimentary items.