Alec Fierro

· Maintain professional standards as directed in Forbes 5 Star Standard rating.

· Anticipate and accommodate the needs of the guests.

· Maintain the general cleanliness and orderliness of the tables.

· Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.

· Deliver, fill, re-fill water, as requested by guests and/or directed by servers.

· Clears and resets tables, cleans table area, including banquettes, during service.

· Support the Model Marketing Cocktail Server designated to shift working area

· Helps ensure guest satisfaction through active participation in service.

· Maintain general cleanliness of stations and entire venue.

· Complies with Department of Health and company sanitation standards.

· Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:

· Responsible for making sure all tables and chairs/banquettes are clean and free of debris

· Sets tables with proper settings

· Wipes down chairs, tables and banquettes

· Stocks side-stations with prescribed supplies

· Performs opening side-work as prescribed

· Performs closing side-work as prescribed

· Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).

· Reports all breakage, damage of equipment or furniture immediately to management.

· Attends and participates in daily pre-service meetings.

· Attends and participates in any training sessions or departmental meetings.

· Learn by listening, observing other team members and sharing knowledge while leading by example.

· Portrays a positive and professional attitude.

· Works as part of a team and provides help and support to all fellow team members.

• Deliver daily/nightly guest list of preferred clientele on specified days. Book weekly industry groups on specified days. Follow and execute weekly host schedule and visitation rosters day/night.
• Interact, entertain and provide guests with information in a professional, cordial and exemplary manner while recognizing and cultivating regulars. Respond to all guest inquires and requests.
• Drive business through booking reservations, focus on and own casino marketing departments including table, slot, and international marketing.
• Execute weekly goals (guest list, table requirements, and marketing plan).
• Ensure guests are aware of events and supports execution of them.
• Check Identification of guests and follow all other responsible vending guidelines.
• Maintain, setup, and clean department laptops, iPads, host podiums, office space and venue space.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks. Pose for pictures as requested by management; appear in uniform or designated (logo) apparel for promotional/charitable activities at or away from venue.
• Assist in the development of promotional plans in order to increase business levels and sales.
• Maintain social platforms as indicated by management. Post events, communications and participate in marketing campaigns via social media.
• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated; monitor disruptive guests and promptly notify management.
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures.

• Responsible for booking tables and creating guest lists for the lounge and stadium.
• Negotiate table food and beverage minimums while continuing to upsell products.
• Promptly responded to inquiries and requests from prospective customers.
• Control of drink tickets, comp bottles, comp appetizers, etc.
• Also responsible for but not limited to other marketing activities such as email blasts, hotel outreach, collecting and giving out business cards, and meeting social media requirements.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
• Helped bartender keep bar area tidy, clean, and stocked.
• Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
• Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
• Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
• Removed empty dishes and silverware, collected trash and sanitized surfaces.
• Collected, washed, polished and replaced glasses.

• Responsible for welcoming guests to the pool deck, answering phone calls, responding to all rental guest requests, booking reservations, seating guests in assigned rentals (cabanas, daybeds, bungalows, reserved seats)
• Upsell and book daybeds and cabanas
• Assist guests and food & beverage with any requests
• Assist VIP Guests with requests
• Responsible for exceeding guest expectations and proactively seek opportunities to enhance guest satisfaction through positive interactions while following FORBES standards.

• Escort guests to pool lounges assisting guests with any requests, distributing amenities throughout the day and maintaining deck cleanliness.
• Provide unmatched service throughout all interactions following FORBES standards.
• Proactively seek guest service opportunities and take ownership of requests.
• Assort and clean pool deck prior to opening or closing.
• Perform additional duties and projects directed by management.