Alec Gautreaux
Jordan
Kansas City,MO
Summary
Driven by a results-focused approach, I leveraged my critical problem-solving and active listening skills at Conexon, LLC, enhancing network efficiency and customer satisfaction. My leadership in mentoring and incident management significantly reduced downtime, solving 7,979 tickets, and streamlined team workflows, demonstrating a strong commitment to reliability and technical excellence.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
NOC Engineer With Supervisor Experience
Conexon, LLC
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Established positive working relationships with users to quickly resolve problems.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Planned and implemented change management processes.
- Planned and implemented software and OLT upgrades to systems hardware and software.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Solved 7,979 tickets.
- Updated internal customers regarding open tickets and status of resolutions.
Tech Support
Conexon, LLC
05.2021 - 04.2022
- Analyzed issues to identify troubleshooting methods needed for quick
remediation. - Compiled and accurately entered data for each customer encounter to record in system.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Foreman Painter
M & M Painting
07.2016 - 05.2021
- Achieved timely completion of projects by delegating tasks, setting deadlines, and monitoring progress.
- Collaborated with other construction professionals to maintain seamless workflow across various trades.
- Communicated with stakeholders on job milestones.
- Compiled detailed reports on project progress, budget expenditures, and employee hours for management review.
- Completed final walkthrough at job sites to close out projects.
- Conducted thorough pre-job site assessments to identify potential challenges and develop appropriate solutions.
- Created and implemented plans to maximize efficiency of workers.
- Directed projects according to schedule and quality demands.
- Ensured high-quality workmanship through close supervision and attention to detail in all painting jobs.
- Implemented standard operating procedures for paint application, ensuring consistent quality across all projects.
- Improved project efficiency by effectively managing and coordinating painting tasks for a team of 20 painters.
- Managed inventory control processes ensuring adequate supplies were available without excess stock or shortages.
- Maintained excellent client relationships by addressing concerns promptly and delivering exceptional results.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Streamlined processes through the implementation of effective communication channels among team members.
- Supervised team of 20 professionals completing painting work for commercial, industrial, institutional and residential customers.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
University In Salt Lake City, Utah 05.2001 -
Associate of Applied Science - Secure Systems Administration And Engineering
Metropolitan Community College
Kansas City, MO 05.2001 -
Skills
Active Listening
Attention to Detail
Education on Cybersecurity
Organizational Skills
Time Management
Reliability
Telecommunications Systems
Certification
Secuirty+, CompTIA- Jun 2025
Timeline
A+, CompTIA- May 2027
05-2024
FOUNDATIONS OF LEADERSHIP CERTIFICATE
04-2023
Secuirty+, CompTIA- Jun 2025
06-2022
NOC Engineer With Supervisor Experience
Conexon, LLC
04.2022 - Current
Tech Support
Conexon, LLC
05.2021 - 04.2022
Foreman Painter
M & M Painting
07.2016 - 05.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
05.2001 -
Associate of Applied Science - Secure Systems Administration And Engineering
Metropolitan Community College
05.2001 -