Alec Greenberg
Lumberton
Summary
Results-driven general management professional with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth in alignment to corporate standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
American Bread Company
07.2022 - Current
- Led the launch of a new fast-casual café with drive-thru operations, overseeing site build-out, staff recruitment, and training.
- Managed profits and loss
- Completed weekly business review, scheduling, and ordering.
- Directed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Processed payroll, timekeeping, and paperwork for new hires, and terminations.
Multi-Unit General Manager
Higgins Restaurant Group
03.2018 - 07.2022
- Privately owned family operation with three restaurants: Waypoint 622, an upscale full-service seasonal operation with sales of $30,000 a day; Waterman's Tavern, a 300-seat American operation plus banquets; and River Cafe, a breakfast and lunch place where I launched a catering program, building from the ground up to $30,000 annually in sales a year from launch.
- General Manager of the café with duties of overseeing others. Responsible for hiring, training, inventory, ordering, scheduling, payroll, and menu development. Work directly with the owners in all aspects of the business.
- Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Cultivated positive rapport with fellow employees to boost company morale, and promote employee retention.
Manager
Chilis bar and grill
02.2017 - 02.2018
- The bar and floor manager ensures guest satisfaction.
- Inventory, scheduling, liquor, and beer ordering.
- Oversaw daily bar operations and managed staff schedules to ensure optimal service delivery.
- Streamlined inventory management processes, resulting in reduced waste and improved cost efficiency.
- Crafted seasonal cocktail menus, incorporating customer feedback to elevate guest experiences.
Manager
Miller's Ale House
03.2013 - 01.2017
- Managed staff scheduling, optimizing coverage during peak hours for efficiency.
- Implemented inventory management processes to reduce waste and control costs.
- Developed and maintained strong relationships with suppliers to ensure timely deliveries and support operations.
- Oversaw daily food and beverage operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
Kitchen Supervisor (Assistant Kitchen Manger)
Miller's Ale House
11.2012 - 03.2013
- Monitored food preparation, production, and plating for quality control.
- Directed activities of a team of skilled kitchen workers, preparing and serving meals.
- Controlled food costs and managed inventory.
- Supervised kitchen staff to ensure efficient food preparation and service.
Education
High School Diploma -
Freehold Highschool
Freehold, NJSkills
- Quality Control Standards
- Operational management
- Operational performance tracking
- Inventory precision
- Motivational leadership
- Exceptional customer service
- Scheduling and Coordinating
- POS Inventory System Operation
- Operational Standards
Certification
- ServSafe Certified- Manager
- RAMP
- PLCB
ADDITIONAL INFORMATION
- Organized an event in Philadelphia to feed the homeless(300 people) & provide them with care packages. Obtained proper permits to feed the public in Philadelphia. Coordinated donations of food, toiletries and basic essentials. Constructed care packages to hand out. Managed volunteers to make sure the event was a success during both preparation and execution stages.
- Hosted wish granting dinners for Make A Wish foundation over the course of two years.
Timeline
General Manager
American Bread Company
07.2022 - Current
Multi-Unit General Manager
Higgins Restaurant Group
03.2018 - 07.2022
Manager
Chilis bar and grill
02.2017 - 02.2018
Manager
Miller's Ale House
03.2013 - 01.2017
Kitchen Supervisor (Assistant Kitchen Manger)
Miller's Ale House
11.2012 - 03.2013
High School Diploma -
Freehold Highschool