Alec Gutteridge
Meridian,ID
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Library Assistant
Meridian Library District
Meridian, ID
04.2023 - 05.2024
- Provided reference and reader's advisory services to library patrons.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Processed payments from patrons for fines or fees associated with their accounts.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Handled daily tasks, facility maintenance and security to support staff members.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Prepared and maintained displays and displayed cases.
- Implemented and helped manage summer reading program for children.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Entered and updated patrons' records on computers.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Researched information related to patron inquiries using print resources or online databases.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Troubleshot technical issues with computers or other equipment used by patrons.
Copy and Print Associate
Staples, The Office Supply Superstore
Newport Beach, CA
02.2020 - 03.2023
- Performed daily maintenance of printers and copiers, including replenishing paper and toner.
- Operated digital printing presses to print documents with accuracy and precision.
- Provided customer service in person, over the phone, and via email.
- Assisted customers with their copy and print needs by offering product recommendations.
- Managed inventory of copy supplies such as paper, ink cartridges, toners.
- Ensured that all jobs were completed within the specified deadlines.
- Maintained a clean workspace to ensure safety for co-workers and customers alike.
- Scanned documents into digital format using specialized equipment.
- Edited images using Adobe Photoshop software to improve quality prior to printing.
- Resolved technical issues related to copying or printing processes quickly and efficiently.
- Verified accuracy of orders before submitting them for production or delivery.
- Monitored progress of large-scale projects from start to finish ensuring quality control standards were met throughout production process.
- Collaborated with other departments in order to meet customer expectations on time-sensitive orders.
- Provided training on new equipment operations to team members when necessary.
- Created promotional materials such as flyers, brochures, business cards.
- Responded promptly and courteously to customer inquiries regarding services offered.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Prioritized workload to achieve maximum output and meet customer deadlines.
Education
Bachelor of Arts - History
University of Idaho
Moscow, ID11-2024
Associate of Arts - History
Orange Coast College
Costa Mesa, California05-2022
IGETC And High School Diploma - General
Early College High School
Costa Mesa05-2019
Skills
- Library event coordination
- Time management
- Teamwork and Collaboration
- Electronic Resources
- Microsoft Office
- Computer Troubleshooting
- Analytical Thinking
- Reference Services
- Processes and procedures
- Telephone Etiquette
- Interpersonal Communication
- Adaptability
- Active Listening
- Task Prioritization
- Customer Relationship Management
- Display Creation
- Literary knowledge
- Research Reports
- Branding Consistency Awareness
- Training and Mentoring Abilities
- Inventory Management Abilities
- Deadline Oriented Mindset
- Print Production Expertise
- Quality Control Standards
- Self Motivation
- Attention to Detail
- Multitasking
Affiliations
- Gardening
- Audio/Video and Gaming Enthusiast
- History and Literature Buff
- Perfumery hobby
References
References available upon request.
Timeline
Library Assistant
Meridian Library District
04.2023 - 05.2024
Copy and Print Associate
Staples, The Office Supply Superstore
02.2020 - 03.2023
Bachelor of Arts - History
University of Idaho
Associate of Arts - History
Orange Coast College
IGETC And High School Diploma - General
Early College High School
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