Summary
Overview
Work History
Education
Skills
Timeline
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Alec Harris

Alec Harris

Phoenix,AZ

Summary

Accomplished customer service leader with extensive experience in high-volume support environments, leading teams and delivering exceptional service. Known for top customer satisfaction scores, strong conflict resolution skills, and training high-performing teams. Driven by a deep passion for people, with a natural ability to build trust, provide calm, solution-focused support, and turn challenges into positive outcomes. My approach blends operational excellence with human-centered service, making every interaction count.

Overview

15
15
years of professional experience

Work History

Real Estate Transaction Coordinator & Agent

Jason Mitchell Group
08.2022 - Current


  • Orchestrated 60+ closings annually with a 99%+ on-time rate, overseeing $45M+ in transaction volume
  • Accelerated contract-to-close timelines by 35% through workflow optimization; enhanced team productivity by 40%
  • Maintained flawless compliance record, managing all disclosures, deadlines, and documents across multiple platforms
  • Revamped CRM and file systems, slashing document turnaround time by 50% and improving transparency
  • Trained and mentored new agents, equipping them with scalable tools, structured workflows, and real-time support
  • Advised clients on pricing, market trends, and offer strategies; negotiated contracts and guided deals to smooth closings
  • Designed and executed targeted marketing campaigns that boosted brand visibility and lead generation
  • Consistently praised for precision, professionalism, and ability to manage high-volume, complex transactions under pressure

Co-Founder & Operations Manager

Harris Plumbing
10.2019 - 08.2022
  • Launched and scaled a profitable plumbing business, overseeing licensing, branding, website, fleet, and social media.
  • Built and implemented systems for scheduling, workflows, and service standards to ensure consistent operations.
  • Managed all financials: billing, accounting/payroll, inventory, vendor payments, and quarterly/yearly tax filings.
  • Achieved 20%, 40%, and 55% revenue growth in Years 1–3 through streamlined operations and service expansion.
  • Hired and sourced technicians; created employee incentive programs including bonuses, PTO, and healthcare options.
  • Developed and implemented compliance standards and job-site procedures to meet regulatory and safety requirements.
  • Coordinated city permits, project plans, and inspections with local municipalities to maintain full code compliance.
  • Oversaw and directed multi-phase project timelines, subcontractors, and specialized vendor coordination.
  • Managed inventory and purchasing, reducing costs minimum of 4% each year and avoiding delays through proactive sourcing.

Store Manager & Trainer

Starbucks Coffee Company
02.2010 - 10.2019
  • Ranked #1 in customer satisfaction in Arizona (500+ stores) for 2 consecutive years; hosted leadership visits to share best practices and operational excellence.
  • Trained and developed 30+ senior leaders and managers; recognized for building a high-performing pipeline of future district and area managers.
  • Selected as 1 of 7 Store Managers to launch a Southwest operations pilot; provided process improvement feedback and trained 100+ Store Managers and 10+ District Managers post-rollout.
  • Achieved 100% of labor targets; ranked in top 1% nationally. Designed and led labor/scheduling training for 40+ store leaders using forecast and traffic analysis tools.
  • Scored 97%+ on all third-party quarterly audits, with three perfect scores; ranked in top 1% nationally for 7 years. Led multi-district audit training, improving scores by 10–20%.
  • Increased peak transaction volume by 38% and maintained highest area half hour customer counts for 40+ weeks by applying lean principles to reduce waste.
  • Provided dual-store leadership and interim District Manager support, maintaining operations and improving engagement during vacancies.
  • Opened 6 high-volume stores, hiring 40+ team members per location and leading all pre-launch operations to ensure on-time openings.
  • Set company-wide single-day sales record ($22K+ on Black Friday) through strategic staffing and merchandise planning across 20+ locations.
  • Led 25+ community events and volunteer initiatives, driving customer loyalty, brand recognition and community involvement.
  • Awarded Manager of the Quarter and Manager of the Year for excellence in leadership, operations, and customer experience across stores generating $1M–$3M in annual revenue.

Education

General Studies

Chandler-Gilbert Community College
Chandler, AZ
01-2005

High School Diploma -

Chandler High School
Chandler, AZ
01-2004

Skills

  • Customer Support (Phone, Email, and Digital Channels)
  • Conflict Resolution & De-escalation Techniques
  • Written & Verbal Communication Excellence
  • Empathy, Patience & Active Listening
  • Time & Stress Management in High-Volume Environments
  • CRM & Support Ticketing Systems
  • Data Entry Accuracy & Documentation
  • Problem Solving & Independent Decision Making
  • Team Leadership & Staff Mentoring
  • Training & Development Facilitation
  • Scheduling & Workforce Planning
  • HR Support: Conflict Mediation & Policy Guidance
  • P&L Awareness & Sales Planning Execution
  • Organization, Detail Orientation & Follow-Through

Timeline

Real Estate Transaction Coordinator & Agent

Jason Mitchell Group
08.2022 - Current

Co-Founder & Operations Manager

Harris Plumbing
10.2019 - 08.2022

Store Manager & Trainer

Starbucks Coffee Company
02.2010 - 10.2019

General Studies

Chandler-Gilbert Community College

High School Diploma -

Chandler High School

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Alec Harris