Alec Hennessee
Vernon,TX
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with seventeen years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Organized individual with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
17
17
years of professional experience
Work History
Tire and Lube Technician
Wal Mart No. 3229
09.2021 - Current
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Collaborated with team members to streamline processes, resulting in reduced wait times for customers.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
A Level Technician
Good Year North Texas Auto Service
03.2018 - 03.2021
- Improved system efficiency by diagnosing and repairing complex technical issues in a timely manner.
- Enhanced customer satisfaction by providing exceptional troubleshooting and repair services on various devices.
- Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
- Streamlined workflow processes by implementing efficient diagnostic techniques and tools.
- Collaborated with team members to tackle challenging projects, achieving successful outcomes and reduced downtime.
Mechanic
Roses Truck And Auto
07.2010 - 04.2018
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
Automotive Lube Technician
Pep Boys Auto Service & Tire
08.2007 - 01.2010
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Enhanced shop productivity by consistently completing lubrication tasks within specified timeframes.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
Education
2 Year Automotive Technology - Automotive Technology
Citrus College
Glendora, CA05.2007
Skills
- Computer Skills
- Filter Replacement
- Suspension Systems
- Maintenance Scheduling
- Technical aptitude
- Wheel Balancing
- Alignment Adjustments
- Fluid Replacement
- Tire Installation
- Oil change expertise
- Lubrication services
- Brake Inspection
- Vehicle diagnostics
- Replacing parts
- OSHA Compliance
- Vehicle Inspection
- Preventive Maintenance
- Multi-point inspection
- Tire Changing and Rotation
- Battery Installation
- Parts Ordering
- Hazardous waste management
- Automotive Lift Operation
- Safety Compliance
- Technical manuals
- Documentation skills
- Flexible Schedule
- Attention to Detail
- Belt Inspection
- Dependable and Responsible
- Fluid Checks
- Mechanical Troubleshooting
- Battery replacements
- Brake Systems
- Tire Damage Repair
- Power Tools
- Air Conditioning Service
- Brakes Replacement
- Tire Rotations
- AC Tune-Up
- Problem-Solving
- Fuel Injection Servicing
- Equipment Maintenance
- Automotive Maintenance
- Emergency Repairs
Timeline
Tire and Lube Technician
Wal Mart No. 3229
09.2021 - Current
A Level Technician
Good Year North Texas Auto Service
03.2018 - 03.2021
Mechanic
Roses Truck And Auto
07.2010 - 04.2018
Automotive Lube Technician
Pep Boys Auto Service & Tire
08.2007 - 01.2010
2 Year Automotive Technology - Automotive Technology
Citrus College