Alec Hitt
Polk City,FL
Summary
Punctual and honest .Driven by a strong work ethic and integrity, I excelled as a Front End Lead at Dollar General Market, where I enhanced team efficiency and customer satisfaction. My expertise in cash handling and staff training, coupled with my ability to manage time effectively, resulted in significantly improved operational accuracy and productivity. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
10
10
years of professional experience
Work History
Front End Team Lead
Dollar General Market
07.2022 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times. Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Billing Clerk
RL Carriers
10.2020 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Audited billing records to verify accuracy and completeness.
Filling Machine Operator
KIK Custom Products
05.2014 - 05.2017
- Reduced downtime for filling machines by performing regular inspections and addressing minor issues before they escalated.
- Demonstrated adaptability by cross-training on other machinery within the facility, increasing overall flexibility and capacity during peak production periods.
- Maximized product consistency by calibrating equipment to ensure accurate measurements of ingredients during the filling process.
- Sustained a clean work area through routine sanitation protocols, preventing contamination risks while promoting workplace safety standards compliance.
- Performed troubleshooting tasks for malfunctioning equipment, resolving issues efficiently to minimize loss of production time.
- Monitored inventory levels of raw materials necessary for production, alerting supervisors when replenishment was required.
- Verified material integrity during operation via visual inspection techniques for higher customer satisfaction rates.
- Assisted in training new operators on filling machine operation, ensuring smooth transitions and minimizing disruptions to production schedules.
- Supported quality control efforts by confirming the correct use of materials and validating product specifications prior to packaging.
Education
Associate of Occupational Studies - Medical Billing & Coding
Bryan University
Tempe, AZ10.2019
High School Diploma -
Tenoroc High School
Lakeland, FL06.2013
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Professionalism and Courtesy
- Product restocking
- Refunds and exchanges
- POS system operations
- Staff Training
- Auditing
- Workplace Safety
- Machine Operation
- Machine setup
- Production Monitoring
Timeline
Front End Team Lead
Dollar General Market
07.2022 - Current
Billing Clerk
RL Carriers
10.2020 - Current
Filling Machine Operator
KIK Custom Products
05.2014 - 05.2017
Associate of Occupational Studies - Medical Billing & Coding
Bryan University
High School Diploma -
Tenoroc High School