Alec Hoff
Niles,MI
Summary
Highly motivated Service Professional with 7 years of Food and Beverage Industry experience. Consistently drives results by building and leading high-performance teams in regards to sales and service standards. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
9
9
years of professional experience
Work History
Territory Manager
Priority1
03.2024 - Current
- Achieved 201% of sales quota for 2024
- Generated $1.3m in new revenue in 6 months
- Retained and managed a portfolio of high-value accounts, achieving a 34% increase in revenue through upselling and cross-selling.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended trade shows and industry events to promote company products and services.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Brewery Representative
Boston Beer
05.2022 - 09.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Evaluated staff performance and provided coaching to address inefficiencies.
Service Manager
Texas Roadhouse
12.2019 - 05.2022
- Hired and led a staff of 300+ employees and oversaw 2 assistant managers directly
- Top 3 in the company for all measurable upselling goals
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Sales increase of > 6% every year and guest count > 4% in a store now doing $7,000,000 in sales
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed customer loyalty programs to increase customer satisfaction.
Training Coordinator
Texas Roadhouse
05.2016 - 12.2019
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated with human resources department to handle payroll and personnel databases.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Created and managed a training program in one of the top performing locations in Michigan
- Coordinated multiple different outings with members of the community and staff to further our reach and develop relationships
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Skills
- Sales
- Culture Development
- Customer Service Management
- Documentation and reporting
- Team Leadership
- Consulting
Accomplishments
- Regional Training Coordinator Finalist 2018
- Regional Training Coordinator Finalist 2019
- Service Manager of the Quarter 2020
- Kitchen Manager of the Quarter 2021
Timeline
Territory Manager
Priority1
03.2024 - Current
Brewery Representative
Boston Beer
05.2022 - 09.2023
Service Manager
Texas Roadhouse
12.2019 - 05.2022
Training Coordinator
Texas Roadhouse
05.2016 - 12.2019
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