Alec James
Walker Solutions
Porter,TX
5
years of professional experience
1
Certification
Results-driven Support Specialist with a strong focus on customer service, remote support, and service desk operations. Proven ability to analyze trends and implement solutions that enhance user satisfaction.
Work History
Support Specialist
5 Years 1 Month- Provided technical support to 100+ clients, resolving issues efficiently and enhancing user satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Developed training materials and conducted workshops to onboard new staff on systems and procedures.
- Analyzed support ticket trends to identify recurring issues, implementing solutions for long-term improvements.
- Led initiatives to upgrade support tools, increasing operational efficiency and user engagement.
Education
Associate of Applied Science - Computer And Information Sciences
Skills
Customer service
Remote support
Support services
Customer relationship management
Service desk operations
Application installations
Certification
- CompTIA A+ License - 2026
Timeline
Support Specialist
Walker Solutions
04.2020 - 05.2025Read More
Blinn College
Associate of Applied Science from Computer And Information Sciences
Read More