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Seasoned Support Specialist with a proven track record at Netflix, enhancing customer satisfaction and streamlining support processes. Skilled in Remote Support and empathetic customer service, I've led teams to achieve significant improvements in efficiency and problem-solving. Expert in technical troubleshooting and fostering positive client relationships, my approach has consistently elevated user experience and team performance.

Dynamic Support Specialist with a proven track record at BMW Manufacturing, excelling in technical troubleshooting and customer service. Expert in training and coaching, I enhance team performance and service delivery. Recognized for developing effective training materials and maintaining meticulous records, I foster strong relationships through empathy and active listening.

Dynamic Support Specialist with a proven track record at Elevance Health, excelling in customer service and technical assistance. Enhanced user satisfaction through effective issue resolution and cross-functional collaboration. Skilled in CRM systems and known for empathetic communication, fostering strong client relationships and improving service delivery.
Professional with experience in customer service and support. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and positive attitude, skilled in CRM software and customer engagement.

Dynamic Support Specialist with a proven track record at Food Donation Connection, excelling in customer relationship management and issue resolution. Enhanced client satisfaction through personalized support and optimized workflows, while fostering team cohesion. Expert in incident management, leveraging strong communication skills to build lasting relationships and ensure timely resolutions.


Knowledgeable, motivated Sales and Service Professional with an extensive Consumer Lending background ranging from consumer credit to product service management. Experience developing and managing a credit and sales pipeline, multiple projects and client relationships while maintaining the utmost attention to detail and meeting deadlines. Developed a high-level of proficiency in administration and consumer lending by utilizing various proprietary systems while soliciting retail products independently or through Line of Business Partners and external referral sources. Team player and resolution specialist with the necessary work ethic, dedication, and capabilities to work successfully under pressure while keeping the client's needs first.

Alec James

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Support Specialist

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Associate of Applied Science - Computer And Information Sciences

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Support Specialist

Associate of Applied Science - Computer And Information Sciences

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