Alec Mertz
Lewistown,MT
Summary
Experienced IT professional with expertise in security operations, system administration, and risk management. Skilled in SIEM, XDR, EDR, and NIST-compliant policies. Proven in developing security frameworks, incident response, and IT infrastructure management.
Overview
3
3
years of professional experience
Work History
System Administrator and Risk Management
Vicus Capital
03.2023 - Current
- Managed and secured core operational systems, ensuring compliance with FINRA and SEC policies.
- Led the migration of Active Directory from on-premise to Azure, optimizing cloud-based infrastructure.
- Developed and implemented NIST framework policies, improving organizational security standards.
- Led IT infrastructure projects from planning to execution, including server migrations and system implementations.
Level 3 IT Technician
Vicus Capital
10.2023 - 03.2024
- Managed network infrastructure, troubleshooting and resolving connectivity issues.
- Installed, configured, and updated hardware and software on Windows, MacOS, and Linux systems.
- Resolved technical issues with a focus on quick, effective solutions.
- Conducted routine maintenance and diagnostics using VMware and VirtualBox for testing and virtualization.
Customer Service Representative
Citizens Bank
06.2023 - 10.2023
- identify risks and fraudulent activity within customers transactions.
- Ensured confidentiality of information gathered during investigations.
- Followed fraud trends and determined the type of fraud occurring in accounts.
- Created reports on suspicious activities, relaying findings to risk management.
Head Teller
Citizens Bank
02.2022 - 06.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Education
Bachelor of Science - Cybersecurity Analytics And Operations
Pennsylvania State University
University Park, PASkills
- Network monitoring
- Enterprise risk management
- SIEM management
- Cybersecurity frameworks
- Fraud Incident Response
- Security policy development
- Monitoring tools
- Windows administration
- Patch management
- Application support
- Operating systems
- Linux administration
Relevant Skills
- Successfully stopped a breach into our organization's network that had a lack of proper monitoring software. Using a packet sniffer on ourCisco ASA, was able to discover an unknown vulnerability allowing unauthorized users attempts to intercept and use employee login information.
- Developed a comprehensive risk assessment framework for our investment management firm from the ground up, deployed across 20 independent financial advisor offices. This framework was instrumental in evaluating risk, crafting strategic plans, and enhancing security measures to ensure compliance with SEC and FINRA regulations, while safeguarding client data.
Timeline
Level 3 IT Technician
Vicus Capital
10.2023 - 03.2024
Customer Service Representative
Citizens Bank
06.2023 - 10.2023
System Administrator and Risk Management
Vicus Capital
03.2023 - Current
Head Teller
Citizens Bank
02.2022 - 06.2023
Bachelor of Science - Cybersecurity Analytics And Operations
Pennsylvania State University