Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ALEC NEMA

Woodland Hills,USA

Summary

Highly enthusiastic customer service professional with 8 years of client interface experience. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Orchid Grill and Kabab
11.2023 - Current
  • Counted and secured cash to maintain accurate register totals
  • Issued refunds and credits to customers and documented reasons
  • Recorded daily transactions in system using correct procedures and focusing on accuracy
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Totaled purchases and accepted payments using touch-screen register system.
  • Talking and helping with over approximately 20 people per day.

Cashier

Sprouts Farmers Market
06.2017 - 11.2023
  • Create and maintain a positive work environment for all cashiers
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Ensure store policy and procedure are followed and executed by all cashiers
  • Effectively resolve customer complaints and ensure staff adheres to customer service standards
  • Helping over approximately 200 people per day by phone and in-person.

Office Assistant

Shiraz Arc
04.2021 - 07.2022
  • Assist in performance of all administrative duties as assigned
  • Answer telephone calls and emails, type paper correspondence, and maintain appointment schedules
  • Utilize QuickBooks to maintain and update company financial bookkeeping
  • Perform data entry, computer reports, and various other paperwork-related clerical tasks
  • Provide front-desk support and other clerical assistance as required
  • Helped over approximately 15 people per day which were by the phone and in-person

Education

Certificate of Accounting 1 And 2 -

West Valley Occupational Center
Woodland Hills, CA
06.2024

Associate of Arts -

Los Angeles Pierce College
Woodland Hills, CA
06.2020

Skills

  • Team Player
  • Written and oral communication
  • Strong leadership and communication skills
  • High Level of accuracy and attention to detail
  • Analytical and Problem Solving
  • Microsoft office suite
  • Strong customer service skills
  • Reliability and punctuality
  • Time management skills

Certification

Accounting 1 and 2 West Valley Occupational Center Woodland Hills, CA

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Cashier

Orchid Grill and Kabab
11.2023 - Current

Office Assistant

Shiraz Arc
04.2021 - 07.2022

Cashier

Sprouts Farmers Market
06.2017 - 11.2023

Associate of Arts -

Los Angeles Pierce College

Certificate of Accounting 1 And 2 -

West Valley Occupational Center

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ALEC NEMA