Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alec Newland

Scottsdale,AZ

Summary

Diligent and hard working individual with a strong background in customer service and daily retail management. Demonstrated the ability to work as a team, and accurately and efficiently perform all assigned tasks and directives to exceed company standards. Trusted to handle, categorize, inventory, and distribute controlled narcotics. Willing and able to learn and acquire new skills, and further grow as working professional.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
08.2018 - 04.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.

Lead Sales Associate

Leslie's Pool Supplies
03.2017 - 07.2018
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Responsibility to open and close the store, and account for physical cash transactions throughout the day.
  • Prepare cash deposits for delivery on a weekly basis.
  • Conducted 50 or more transactions daily while being the sole operator of the store.

Education

No Degree - Physiology

University of Arizona
Tucson, AZ

No Degree - General Studies

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ

High School Diploma -

Arcadia High School
Phoenix, AZ
05-2016

Skills

  • Problem-solving skills
  • Workflow optimization
  • Organizational skills
  • Inventory management
  • Ability to efficiently use and operate POS systems and software
  • Cash handling and processing
  • Ability to work well and engage with a wide variety of individuals
  • Willing and able to learn new skills

Languages

English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreen's Pharmacy
08.2018 - 04.2020

Lead Sales Associate

Leslie's Pool Supplies
03.2017 - 07.2018

No Degree - Physiology

University of Arizona

No Degree - General Studies

Maricopa Community Colleges, Scottsdale Community College

High School Diploma -

Arcadia High School

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Alec Newland