Alec Nieman
Royal Oak,MI
Summary
Strategic sales and communication: Demonstrates outstanding sales ability and strong personal communication including confident, positive and persuasive approach.
Leadership: Being able to lead a team to hit top tier goals and maintaining focus on company values.
Customer service standards: Delivering award winning service to customers and keeping the customer experience front of mind.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Emissary Io
06.2022 - Current
- Managed a portfolio of 30 enterprise accounts totaling over $2.1 million in renewals for the year 2023, ensuring consistent client satisfaction and retention.
- Achieved a 100% onboarding success rate for all new clients, streamlining the onboarding process to enhance customer experience.
- Developed and implemented a sales kickoff process for new accounts, effectively aligning sales and customer success teams.
- Created messaging strategies to drive client engagement, which were adopted by the entire CSM team, contributing to increased client engagement.
- Led training programs for new Customer Success Managers, fostering a culture of continuous learning and excellence within the team.
Senior Business Development Manager
Experian
06.2021 - 06.2022
- Completed 75 activities on average per day with a goal of scheduling 2-3 meetings per day
- Created target lists using Salesforce and other third-party resources such as LinkedIn Sales Navigator, Gong, ZoomInfo and Outreach
- Built training programs from the ground up and help onboard new SDR's
- Top BDR for 2021 with pipeline of over 4 million in new sales.
Senior Sales Development Representative
Thomson Reuters
03.2017 - 05.2021
- Top ranked SDR on meetings scheduled and pipeline created for 3 years
- Generated over $5.5 million in pipeline revenue by pre-qualifying net-new leads and setting quality meetings
- Coached high-achieving SDR employees to fill account management positions and leadership roles.
Education
Associate of Media Arts - Broadcast And Media Arts
Specs Howard School of Media Arts
Southfield, MI01.2018
Skills
- Team Leadership
- Sales Effectiveness
- Database Management
- Business development and planning
- Relationship building
- Sales Training
- Pipeline Development
- Social selling
- Cold-calling
Websites
Timeline
Senior Customer Success Manager
Emissary Io
06.2022 - Current
Senior Business Development Manager
Experian
06.2021 - 06.2022
Senior Sales Development Representative
Thomson Reuters
03.2017 - 05.2021
Associate of Media Arts - Broadcast And Media Arts
Specs Howard School of Media Arts
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