Alec Pilavian
Miami,United States
Summary
Dynamic hospitality professional with extensive experience in restaurant management, guest service, bartending, and team leadership. Proven success as Partner/Manager of a renowned vegan restaurant in Los Angeles, excelling in delivering exceptional service, coordinating staff, and ensuring seamless dining operations. Strong background in client service and sales support, complemented by roles in banking and imports, underscores a commitment to problem-solving, multitasking, and cultivating lasting customer relationships. Dedicated to creating memorable guest experiences through professionalism and meticulous attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barback
1 Hotel South Beach
Miami Beach, FL
10.2025 - Current
- Stocked and organized bar supplies to ensure efficient service and minimize downtime.
- Assisted bartenders with drink preparation and customer service during busy shifts.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Developed knowledge of beverage recipes, enhancing guest experience through accurate order fulfillment.
- Trained new staff on proper procedures for equipment use and sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Inside Sales Representative
AramCo. Imports & Alpine Cuisine
Commerce, USA
06.2014 - 05.2025
- Shipping, Receiving, Returns, and all other fulfillment operations.
- Follow up with warehouse to make sure orders shipped out as scheduled.
- Send orders to warehouse for items to be picked. Gathering information on the number of pallets, dimensions, and weight. Then find an affordable trucking companies to make appointments for shipments.
- Managing stock and inventory in the warehouse.
- Creating Sales Quotations, Sales Orders, Invoices, Bill of Lading, etc.
- Using Excel to create reports/charts for profits, budgeting, clients, employees, sales and transactions.
- Answer telephone calls, data entry, and filing.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Processed sales transactions with accuracy while maintaining a high level of customer satisfaction.
- Software(s) used: SAP Business One, RepZio (specific business software), Microsoft (Outlook, PowerPoint, Project, Word, Excel).
Partner/Manager
Never Caged LLC
Los Angeles, USA
01.2020 - 02.2022
- Supervised front-of-house operations, ensuring guests received attentive, personalized service in a fast-paced dining environment.
- Trained and supported staff on hospitality standards, food handling, and guest interaction to maintain a high level of service.
- Assisted in menu planning and presentation to enhance the dining experience.
- Coordinated food running, table turnover, and guest requests to ensure smooth and efficient service.
- Monitored inventory and supply levels, placing vendor orders to keep daily operations seamless.
- Maintained a clean, organized, and welcoming environment for both guests and employees.
Banker 1
U.S. Bank
Glendale, USA
05.2016 - 02.2018
- Opening consumer and business accounts, credit cards, line of credit(s), loans, mortgage, certificate of deposit(s), and managing and maintaining customers' online banking.
- Cash or check deposits, withdrawals, payments, money orders, cashier's checks, managing cash flow, and money transfers such as Western Union.
- Balanced teller drawers and ATM cash.
- Delivered professional, client-focused service by assisting a diverse range of customers with their financial needs.
- Handled daily transactions, payments, and account adjustments with accuracy and attention to detail.
- Built strong relationships with clients through clear communication and personalized support.
- Resolved customer concerns quickly and effectively, ensuring a positive experience.
- Balanced multiple tasks in a fast-paced environment while maintaining composure and professionalism.
Education
Associate of Arts - Business Administration And Management
Glendale Community College
Glendale, CA06.2018
High School Diploma - undefined
Glendale High School
Glendale, CA06.2015
Skills
- Maintaining inventory
- Persuasive negotiator
- Promotional selling
- Basic mixology
- Fast-paced environment
- Bartender support
- Bar organization
- Compelling presentations
- Account audits
- Policy development and implementation
- Relationship building and management
Certification
- Mixology/Bartending Certification, 10/01/18, Present, ABC Bartending Schools
- NMLS, 05/01/16, Present
- Typing Certificate, 11/01/15, Present, Los Angeles County
Languages
Armenian
Section name
Willing To Relocate: Anywhere
Military Service
Army, United States, E1, 88M, Truck Driver
Section name
Willing To Relocate: Anywhere
Timeline
Barback
1 Hotel South Beach
10.2025 - Current
Partner/Manager
Never Caged LLC
01.2020 - 02.2022
Banker 1
U.S. Bank
05.2016 - 02.2018
Inside Sales Representative
AramCo. Imports & Alpine Cuisine
06.2014 - 05.2025
High School Diploma - undefined
Glendale High School
Associate of Arts - Business Administration And Management
Glendale Community College