Alec Ray
Plummer
Summary
Dynamic Wood Door Specialist with extensive experience at Overhead Door Corporation, excelling in sales strategy and customer relationship management. Proven track record of generating over $800K in sales, leveraging AutoCAD for precise product quoting. Recognized for outstanding customer service and adept at inventory management, driving success in competitive markets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wood Door Specialist/CSR III
Overhead Door Corporation/Wayne-Dalton
Portland
08.2019 - 05.2025
- I worked as a Wood, Steel, and Aluminum garage door estimator; quoting garage doors and all other products we sold like parts needed and openers.
- I also drew the doors in AutoCad. A program used to draw each door that requires a drawing or is requested by the customer with the door quote.
- I started as a CSR and was promoted to a CSR 3 before being promoted to the Wood Door Specialist and have sold all models available to Overhead Door and Wayne-Dalton Dealers including Steel, Aluminum, and have knowledge about the various Wood Species that are available for the western side of the USA, all of Hawaii, Alaska, and parts of Canada.
- I covered all dealers West of the line down the middle of the great USA in those areas and sold to our side of Canada as well.
- Largest single sale I had for Fireside Contracting Services/Pacific Overhead Door was $214,327.56
- 2022 TOTAL SALES I HAD CONVERTED: $805,461.90
- 2023 TOTAL SALES I HAD CONVERTED: Wood Door Dept: $623,989.88
- 2024 TOTAL SALES I HAD CONVERTED: $613,764.26
- 2025 TOTAL SALES I HAD CONVERTED AS OF 5/1/25: $115,572.47
- The location where I worked was switched from a manufacturing location to a sales center and I was laid off due the how long I had worked there compared to other employees.
Customer Care Specialist- Customer Account Services
Conduent (Sprint)
Portland
02.2018 - 04.2019
- Call Center Environment
- Stats are tracked over the Month
- Various actions including credits, bill explanation, bill pay, unlocks, device troubleshooting, price plan change, upgrades, had the power of multiple departments.
- Everything done through computer system and taken calls.
- Responsible for customer care calls for Sprint as part if their #1 care site the resolution team.
- Dealt with long tenured and existing customers only.
- Won agent of the month for Aug 2018 and multiple awards for best SPS (sprint promoter surveys) on the team for best customer service.
Senior Capstone Project (PSU)
AJ Play LLC
Portland
05.2017 - 08.2017
- Worked closely with owners of company to help hypothesize the best possible offline marketing strategy for products.
- Large team of 11 members with 3 sub-teams including me.
- Conducted team meetings weekly and maintained clear communication with other members.
- Presented findings and strategy to owners in a professional and clear manner during 5 presentations throughout the course and was utilized by the owners.
- Graduation Project for Portland State University
Sales Associate/Customer Service
The Home Depot
Clackamas
03.2016 - 10.2016
- Got Equipment License while working there over the last couple months
- Implemented Down-stocking of inventory and addressed holes of inventory on the sales floor
- Lots of customer interaction and sales experience
- Represented High Customer satisfaction and safety guidelines.
- Met my wife. :)
Sales Associate
Target
Portland
01.2014 - 01.2015
Education
Bachelors Degree of Sciences - Management and Leadership
Portland State University
Portland, OR08.2017
Associates Degree - General Studies
Portland Community College
Portland, OR06.2014
Skills
- AutoCAD design and drafting
- Sales strategy and development
- Product quoting and estimating
- Parts ordering and inventory management
- Customer relationship management
Degrees
2
Certification
Driver's License
Additional Information - Authorized To Work
Yes
Personal Information
- Age: 35
- Spokane Valley, WA
- Liberty Lake, WA
- Coeur d'Alene, ID
Timeline
Wood Door Specialist/CSR III
Overhead Door Corporation/Wayne-Dalton
08.2019 - 05.2025
Customer Care Specialist- Customer Account Services
Conduent (Sprint)
02.2018 - 04.2019
Senior Capstone Project (PSU)
AJ Play LLC
05.2017 - 08.2017
Sales Associate/Customer Service
The Home Depot
03.2016 - 10.2016
Sales Associate
Target
01.2014 - 01.2015
Bachelors Degree of Sciences - Management and Leadership
Portland State University
Associates Degree - General Studies
Portland Community College